Topics started by Leslie Nicole

6 Topics

Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Email Templates and Coupons

My Logo is Blurry in my newsletter

I’m a graphics professional, so I understand dimensions and resolution. I have created my logo to the exact size I want. It’s from a vector graphic, so sizing is no problem. My logo is tack sharp in Photoshop. I’m exporting as a .png.It’s blurry in my newsletter. I am viewing on a Retina display and they do say it’s best to do graphics 2x the size. However, if I make my logo bigger though and resize in Klaviyo, it really looks bad. How can I get my logo sharp? As you can see, my other graphic is quite sharp. Thank you. 

5
Taylor Tarpley
Community Manager
29 days ago
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Campaigns and Flows

Campaign content disappears

I just spent an hour building out an email campaign. I was minutes from being done and I don’t know what happened - ALL the content disappeared! There’s just an empty box that says “Drop Content Here” I don’t know what I did! How do I avoid this in the future? Even the theme I was using is gone. I thought maybe I somehow got into an edit mode that I can’t get out of, but I can’t figure it out.  

2
Leslie Nicole
Active Contributor I
10 months ago
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Lists, Segments, and Profiles

Confused about List / Segment Results

Hi, I’ve been going through the introduction to Lists and Segments. I think I understand it, but my results don’t seem accurate.I have my imported list from Mailchimp that is 6140.Then I have the default newsletter list that Klaviyo made which is 3164 (I am assuming there is some overlap with the Mailchimp list.)I tried to do a segment that combined the 2 lists and it came up with 2636. How is that math possible?(Separate subject but related - should I combine these 2 lists?)I find this often when I try to do segments. I did a segment of anyone who had clicked on my newsletter in the last 60 days and it gave me 69 people. That’s impossible. Maybe because I was using Mailchimp up until December? That’s maybe why I’m not getting accurate results?Update: I just checked my settings. I set up integration with Mailchimp when I started Kaviyo, including “Create Klaviyo lists from MailChimp audiences.”I just tried to do a segment from people on both lists that have clicked an email in since Oc

7
Dov
2 years ago
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Analytics and Deliverability

No Time To Warm List

Hi all, I switched from Mailchimp back in December. I thought it would be a perfect time to warm my list as December and January are usually slow months for me. The thing is, I first had a bad flare up of tendonitis and right after came down with the flu that turned into pneumonia and a hospital stay. So, I was not able to work on my business at all the past 8 weeks. I’m now back to work and things were so slow I really need to have a store sale to get some income coming in. I don’t have time to wait a month to warm up my list.What’s the worst that can happen if I just email my sale to my whole list? I suppose I can just send out sale notices to my most engaged audience? I’m not even sure how to do that. I’ll have to do some reading.Any thoughts and suggestions appreciated. I just really can’t wait a month to do a sale campaign. 

3
Leslie Nicole
Active Contributor I
2 years ago
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Analytics and Deliverability

Advice For Switching Email-Service Providers Just Before Black Friday?

I just switched my sign up forms from Mailchimp to Klaviyo last week and I’ve already gotten a few sign ups.I guess I should have thought through this strategy before Black Friday but I happened to see something about it being a good idea to “Warm Up” your list when you switch where your emails are coming from.Do I have time to do that before Black Friday? Am I asking for trouble starting my very first campaigns as big BFCM promotions?I thought about sending my promotions via Mailchimp and ease into Klaviyo, but #1, I was hoping to skip another month of double paying for my newsletters - it’s not a super big deal, but would be nice. Plus, my promotions wouldn’t go to the new sign ups. I suppose I could manually add in Mailchimp.Appreciate any advice on how to proceed. Thanks!

7
Leslie Nicole
Active Contributor I
2 years ago
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Lists, Segments, and Profiles

Opt-In Confirmed or Welcome Series for Discount and Freebies?

Hi all, I’m getting Klaviyo set up. I have a discount code and some free downloads for people who opt-in to my newsletter (via Shopify). I’m wondering what is best - do a redirect to the store where I have the welcome page with their discount code and download links - or to have that as part of the welcome emails? Would they get the welcome email instantly so they could use the discount code? Maybe it’s best to do a redirect so they come back to the store to use the discount code?Thanks!

4
Dov
2 years ago

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