Topics started by CLAIRESANKEY1

2 Topics

Recently active

Most views Most replies

CLAIRESANKEY1New Member

asked in Campaigns and Flows

$source not triggering flow even though set up as a trigger filter?

Hello, I have two sign up forms on my website which I want to trigger a particular welcome flow - one is a pop up and labels property as $source '10%coupon', one is a form at the bottom of the homepage and although I didn't set it to do this, I notice it is adding $source 'Subscribe Page' to profiles. So I have set the flow trigger to everyone on my list with the property either $source 10%coupon or $source Subscribe Page.This is working for the $source 10%coupon but not the $source Subscribe Page. When I look at 'Trigger Setup Preview' it says the profiles with $source Subscribe Page do not qualify, even though this is set up as a trigger filter. I have made sure it is inputted exactly as it is on profiles (e.g same capitalisation)Please can you help me with this? I've been going round in circles all evening! My website is www.bemindful-behappy.comMany thanks, Claire

3 years ago

CLAIRESANKEY1New Member

asked in Lists, Segments, and Profiles

Send Welcome Flow to New Subscribers but not to Checkout Opt-ins!?

Hello, I am a shopify store owner currently using mailchimp and migrating over to Klavyio. I have a sign up embed and pop up on my website which offers 10% off to new subscribers. I would like people who sign up via these forms to enter my welcome series flow which gives them 10% off and be added to my newsletter list. However, I don’t want people who opt-in to the newsletter at checkout to trigger this welcome flow. Instead I will want them to trigger a post-purchase flow. I do want both sets of people (whether they signed up for 10% or they opted-in at checkout) to be added to my ‘all newsletter’ list. Please can someone help by explaining to me how to do this? Many thanks in advance, Claire

3 years ago

New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

Most helpful members this week

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us