Topics started by WilliamsEllen

2 Topics

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Contributor I
WilliamsEllenContributor I
asked in Campaigns and Flows

Back in Stock Flow not working now I've added Marketing Opt-in Promt

Hi ThereI have recently set up the ‘Back in Stock’ feature on my shopify account, via Klaviyo.I have installed the snippet in my shopify code and also set up the flow on my Klaviyo account.It all worked well, but then I also decided to add the additional code to enable the prompt for email marketing opt ins. This all worked well in terms of showing as an option on the back in stock pop up on my website and when I tested it by subscribing for a notification and opting into marketing I could see I was added to the relevant list and also appear in the ‘Waiting’ part of the flow. The problem occurs when I then add the product back in stock. The email addressed that should then move to the ‘Moved to next step’ tab of the flow and should start to send out notifications to customers to notify them of the product availability are not working. For some reason, since adding the email marketing opt in, the flow is not longer triggering properly and emails are not being sent out when the desired i

2
stephen.trumble
Community Manager
2 years ago
W
Contributor I
WilliamsEllenContributor I
asked in Campaigns and Flows

Welcome Series Flow - not working?

Hi AllWe need help!!We have set up a welcome series flow for our newsletter subscribers but are hitting a few bumps in the road which we cannot seem to resolve!Our Klaviyo account is integrated with shopify and when anyone subscribes to our newsletter via our shopify webpage their email address is automatically shown on our profiles page within Klaviyo which is great.We have set the trigger of our welcome series flow to be activated when people subscribe to the newsletter (list). We could not find a way to automatically direct people who subscribe through our shopify webpage into this Newsletter list in Klaviyo and so have instead had to add them manually. Is there a way around this?The main issue however is that our flow is not working. We have set up everything and the flow is set to live so should be actioning. However when I check the analytics there are no recipients whatsoever?! We only have around  5 subscribers in our Newsletter list at the moment (which is the trigger list for

3
David To
Klaviyo Employee
2 years ago

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