Topics started by MGG
Hi, will a customer registration through the Account/Register form on Shopify unsuppress a profile? We had a customer who was suppressed and signed up to create an account on our site and they didn’t get an email for a special product drop. Looked at their profile and saw their account was still suppressed. Not sure if I need to change a setting or if it’s not possible. According to this help article it says a supported 3rd party form will unsuppress it, but not sure if the Account/Registor form in Shopify counts as that. https://help.klaviyo.com/hc/en-us/articles/115005078267-Guide-to-Unsubscribes-in-Klaviyo#when-someone-unsubscribes-and-re-subscribes8 It is important to note that an unsubscribed, and thus suppressed, profile will need to resubscribe either via a Klaviyo form or supported 3rd-party form to be unsuppressed. If you manually upload their profile information again or they resubscribe to a list via another source, such as a Facebook lead ad or some 3rd-party form tools,
Hi All, So, here’s the scenario. We have an abandoned cart flow with a filter to skip anyone who has placed an order since starting the flow. However, we have an update profile property at the beginning and at the end to mark that the subscriber is in that flow. Now, the question - If a subscriber enters the flow, places an order after the first email and is tagged as “InFlow”, will they never complete the last action of setting the “InFlow” property to FALSE to signify they are not in the flow because of the filter? If so, what’s an alternate solution that doesn’t involve adding conditional checks after each step? Thanks!
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