Topics started by ethan

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ethanContributor I

asked in Analytics and Deliverability

My Shopify 'Fulfilled Order' metric is not connecting correctly

Fulfilled order metric is showing events for when an order has ‘fulfillment in progress’. Not when its actually been ‘Fulfilled’ and dispatched. This is crucial to me as i have set up a shipping confirmation email flow and my customers aren't receiving their shipping updates and tracking. I use a 3rd party drop shipping company that handles printing and shipping for me. Would i need to keep the shipping confirmation email ticked in shopify settings? I turned it off thinking it would double up emails and annoy my customers.Thank you to anyone that could help me :)

2 years ago

ethanContributor I

asked in Analytics and Deliverability

add to cart metric isnt syncing data in analytics

I have been trying to get this metric working for days now. At first when i applied the snippet code to create the abandonment cart flow, it gave the green tick and said its working. After testing to receive the emails, i found out the ‘add to cart’ data is not being sent to klaviyo analytics. I have tried both methods for an ID and class notation but nothing seems to work.Above is a screenshot of the inspector tool hoving over my add to cart button. By the looks of it, I would use the ID but neither work. is there maybe a slight change I need to make to help it recognise.I use the shopify theme ‘venture’ if that is any help.Any help would be amazing.Thanks

2 years ago

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