Topics started by Iain

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IainContributor I

asked in Integrations and Reviews

Recharge and Klaviyo integration - what am I missing

Hi folks, scratching my head regarding integration with ReCharge. Hopefully there is sufficient context in here that people can point out what step I may have missed or done incorrectly.In support docs/instructions, it states that I need to integrate/connect with Klaviyo from Recharge first:This is done and API key accepted. Nothing shows up in Klaviyo however, and any backfill or sync doesn’t seem to do anything.When I go to see if I can enable the integration from Klaviyo side I get this:Now, this is a very new Klaviyo workspace and I am learning as I go so is it possible that there could be a background setting that needs enabling before this all works?Admin tells me my “Shopify store is connected” in green, however any Shopify sync in integrations seems to be permanently pending (it has stayed like this throughout)Is it the case that Recharge can’t work without the above singing along, or is it (as I suspect) that some background account setting needs to be changed.Hopefully this

2 years ago

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