Topics started by RetentionRob

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RetentionRobContributor I

asked in Sign-up Forms

Multi Step Signup Form

We enabled a Multi Step Signup form to capture email first, then SMS. One is for desktop and one is for mobile and they are both set to show to target non-Klaviyo profiles. Step 1: Email FirstHas an email input field and a button. Button Action: Submit Form They should be submitted into a specific list that is set to trigger a welcome email flow After Submission it is set to show the next stepStep 2: SMSHas an phone number input field and a button. Button Action: Submit Form They should be submitted into a specific list that is set to trigger a welcome SMS flow After Submission it is set to show the success messageI am noticing that customers are not being sent into the welcome email flow after submitting the first step so I have a feeling they are only being added to the specific list after completing both steps of the form. How can I change this so that each submission is accounted for individually?

2 years ago

RetentionRobContributor I

asked in SMS

SMS Welcome Flow

Question regarding the SMS welcome flow. Today is the first day we launched the SMS capture pop up that enters users into the welcome flow once they've consented. Essentially we would want the welcome text to deliver to them as soon as possible, but, if a customer consents after 9PM(local time zone) a text could technically be sent after hours. I can only set the time delay to specific times of day/ days of week so I'm curious on what the best practice is for this?

2 years ago

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