Topics started by Anton

1 Topic

AntonContributor III

asked in Campaigns and Flows

[Shopify] Post Purchase Review Flow Sending Second Email for Shipping Cost "product"

Hi I feel like I have a pretty unique problem. I created a post purchase review flow from the Klaviyo template. My payment provider on Shopify works in a way that when someone orders a product, it creates a separate Shopify order for the shipping. Our store offers free shipping starting from an order of 45€, so all orders below 45€, Shopify will create 2 orders for that customer (1 for the product itself and another for the shipping, which is up to 3.60€). So my problem is, if someone orders something below 45€, it will count as 2 orders for that customer and Klaviyo will send 2 product review emails to that customer, one of which will be broken as it’s not a real order.Here is a screenshot of how the preview of the shipping cost product review email: How can I make it so that Klaviyo will ignore the separate shipping cost order and only send the actual product order. I don’t want it to send 2 emails where 1 is broken anyway. I tried changing the trigger filters, for example where the

2 years ago

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