Topics started by Mag3me

3 Topics

M
Contributor I
Mag3me
asked in Developer Group

Tracking the initial source of a customer

Hi Klaviyo Community, I would like to see where customers came from, to list out the best performing social channels.In detail, I want to not see the Facebook site (how much revenue the ads are generating) but the full view: What’s the predicted CLV for customers that came from a facebook ad vs. other traffic channels.For that, I want to have tracked where the Initial entry point of a customer was.I know there’s “initial source” but I want to know in detail where people came from before purchasing. Happy to hear your answers!

5
Brian Turcotte
Community Manager
11 months ago
M
Contributor I
Mag3me
asked in Campaigns and Flows

Abandoned Cart E-Mails get sent despite purchase (double profiles)

Hey Klaviyo Community, after a few attempts with the Klaviyo Support, I try to find a solution to my problem. Maybe some of you encountered the same issue: Our cart abandonments get sent out to people despite them placing the order because of two separate profiles engaging. Say a lead receives a campaign, clicks and lands on the website. They proceed, add something to their cart and then proceed to checkout. This all happens and get’s linked to, say “Profile A”. It’s the e-mail they received a mail from and are active on site. Then, they proceed filling out the checkout form, but insert a different e-mail then they are currently active with inside the checkout. Say Profile B. So Profile A started the Checkout, but Profile B - which are both the same customer - places the order. So the abandoned cart gets sent to Profile A, while Profile B gets the order confirmation. So actually, it’s working as it should and some would argue that the impact it has on us is low. However, we have a lot

1
David To
Klaviyo Employee
2 years ago
M
Contributor I
Mag3me
asked in Campaigns and Flows

Limiting replenishment flows by ordered quantity

Hello,we have a client in the supplement niche. They have a supplement which buyers can use for 90 days. We created a replenishment E-Mail Flow in which people get a reminder to re-fill their product after a certain timeframe.This flow mainly targets new customers and push them to reorder a second and third time. It not necessarily targets existing high-value customers.Now we have some customers who buy this product for example three times at once, so they don't need this specific reminder E-Mail (since they 1. are loyal customers already and 2. the product would last 3 times as long)We want to exclude people from the flow who bought this particular item more than once in one order. Is there a possibility or workaround to only include people into the flow which bought the supplement one time in the order and skip anyone where the quantity is 2 or higher?Thanks in advance!

4
M
Contributor I
2 years ago

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