Topics started by AshleyH

2 Topics

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AshleyHContributor I

asked in Lists, Segments, and Profiles

Profiles Consented but not in Newsletter List

Hi there. I’m noticing 2K+ profiles that have the consent for email box checked but they are not in my newsletter list. From what I can see, they got into Klaviyo from Shopify but I don’t see how they are consented without signing up via one of my Klaviyo forms or the checkbox at checkout (email me with offers). I have already ruled out the double opt-in and email confirmation and both of those are good to go. Does anyone know why these profiles would be consented but NOT in my newsletter list??

1 year ago

AshleyHContributor I

asked in Accounts and Settings

Does a customer have to be logged into shopify plus account for web tracking

Does a customer have to be logged into shopify plus account for web tracking, if we already have their email? We have numerous customers that are in our Shopify Store (with an email address) that do not have “accounts”. According to the Guide to Web Tracking, there are only 3 ways we can track someones behaviors:If someone has, at some point, clicked through a Klaviyo email to your website If someone has, at some point, subscribed/opted-in through a Klaviyo form If someone has, at some point, logged into your site and you have identify tracking installedDoes it really mean that they have to be “logged in” to an account, or are we able to still webtrack as long as we have information on them in Shopify?

2 years ago

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