Topics started by ishiiboy

2 Topics

I
Contributor I
ishiiboyContributor I
asked in Campaigns and Flows

Not receiving campaign emails

I am the designer for my client that holds the Klaviyo account. As user account was created for me to create and manage their lists and email campaigns. While previewing and sending test emails the client and I were able to receive the emails sent by Klaviyo without issue.I have seeded our list with my email address, two gmail emails and client emails. Since launching the campaign almost 24 hours ago, only one of the email accounts has received an email from the campaign and that was a stock gmail account.I checked my spam folder, my junk folder and my promotions folder in each of the accounts.It doesn’t seem to make sense that I would receive test emails, but not live emails if the problem was the spam folder. Also, both gmail accounts are stock email accounts, so, they both should respond to incoming email the same way.Is there a way to test and see what happened to the email on a granular level, such see if it was blocked by a firewall or the email address does not exist, etc?

5
I
Contributor I
2 years ago
I
Contributor I
ishiiboyContributor I
asked in Lists, Segments, and Profiles

Some emails found in segments are not found in primary list.

We recently sent out a campaign using the Subscriber list, but did not receive an email from the campaign.Our account is comprised of one Subscriber list, a SMS list (which contains zero emails) and several segments. After downloading CSV files of all lists and segments, I discovered that the names of the owners of the business and several other email addresses could not be found in the Subscriber list (primary list for the account), but could be found in several segments.I thought this was strange, since it is my understanding that segments are dynamically generated from the source list.At this point, I have two questions. 1) How do I add the missing names found in the segments to the primary Subscriber list and 2) How do I verify that the emails that I want to add to the primary list are not suppressed (ie. unsubsribed, etc.)?Does anybody have any ideas?

1
stephen.trumble
Community Manager
2 years ago

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