Topics started by VinnieT

3 Topics

V
Contributor I
VinnieTContributor I
asked in Accounts and Settings

Matomo Analytics & UTM Parameters

My site uses Matomo Analytics instead of Google - Matomo uses “MTM” instead of the normal “UTM” prefix in URLs. I’m trying to add custom parameters in Klaviyo Account Settings, where I’d like to set the value for mtm_campaign to the Klaviyo Campaign Name, however it is not an option. All that is available is External ID, Klaviyo Profile ID, and Link or Alt Text.Is there any workaround here?

1
David To
Klaviyo Employee
1 year ago
V
Contributor I
VinnieTContributor I
asked in Email Templates and Coupons

Why are my WooCommerce Product Images Not Working in Abandoned Cart Email Template?

Trying to bring in Abandoned cart data into a custom template. I created a fresh abandoned cart workflow, saved the default “Cart Items” block of code that Klaviyo generates. I switch the template and insert the block, but I cannot get product images to show for the life of me. ONE product will show an image, and the rest are blank. It’s an uncommon product so typically the entire list is missing images. I’ve read all the articles and can’t get this working for the life of me!     

3
Taylor Tarpley
Community Manager
2 years ago
V
Contributor I
VinnieTContributor I
asked in SMS

Order Reminder SMS Automation

We are trying to automate an SMS reminder to all customers who have not placed their weekly order by the order cut off deadline. BackgroundNew menu released = Monday/TuesdayOrder deadline = Thursday 1.pm. Surplus item sales (one-off sale day) = Saturday What I am really trying to achieve is send an SMS to everyone that has consented, but has not placed an order in the Mon/Tues - Thursday window. Even when I back populate this, it only adds a handful of people.The biggest problem I see is that placing an order is required to enter the flow. So, theoretically, if week 1 we have 100 customers order, on week 2 only customers from this population who don’t place an order will get the SMS (where we are actually trying to send it to everyone who has consented and not ordered).  I figured back populating would solve this, but it does not. I’m at a loss for how to automate this. We’ve been doing it manually with campaigns/segments, but with Klaviyo segments updating only every 24 hours, some pe

2
V
Contributor I
2 years ago

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