Topics started by NextLevel

6 Topics

NextLevel
Contributor IV
NextLevelContributor IV
asked in Sign-up Forms

Collecting First Name via Multi-Step Form and use in Welcome Flow does not work

Store: https://yxo-cosmetics.com/ (Signup form appears after 30 seconds)System: Shopify Hi there,  I am trying to collect multiple properties (email, first name, interest) via a multi-step signup form. After users confirm the opt-in (DOI), they are added to the newsletter list and should receive a welcome message. In this message, I want to use the first name. However, the name never shows up (even after adding a 2-minute delay in the flow), and it always reverses back to the default, which is just an empty space. Besides from that, everything is working as expected.  What am I missing?  Thanks for your helpHendrik 

6
NextLevel
Contributor IV
2 years ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Accounts and Settings

Klaviyo Partners | How to get credit for clients?

Hey there,  we are a Klaviyo Partner for a couple of weeks now. Luckily, we get more and more of our Shopify agency clients to go for Klaviyo. However, we are still a little unsure about how to get credit for clients. I understand that there are three ways to get credit:  #1. Customers sign up via the referral link.#2. We create a lead in our Klaviyo Partners Account #3. We add a managed account in our Klaviyo Partners Account Regarding #1.   a) Where do I find our referral link? When I use the button in Klaviyo Partner Dashboard it leads me to a separate Landing Page of Klaviyo (see attachment). Regarding #2.   a) Does the customer have to sign up for Klaviyo by himself, or is it possible that we create an account for the customer and invite him afterwards (preferred way)?b) Does the customer have to use the exact same email address that we state in Klaviyo’s lead registration form?c) If we can create the account for the customer, do we have to use the email address connected to our K

6
NextLevel
Contributor IV
2 years ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Developer Group

Adding custom font does not work

Hi there, I am trying to import a custom font (Avenir Next Rounded Pro) to Klaviyo, but always get the error message “One or more font files could not be accessed”. I have uploaded the font files (WOFF, WOFF2, EOT, TTF, OTF, SVG) under “Files” in Shopify and used the public URL as the source address.And cannot figure out what the problem is. More info on the topic that might be helpful:It is a store that is still password protected. I thought that this might be the problem. However, I tried the same procedure with a store that is not password protected and it didn’t work as well. Thanks for your help in advance!Hendrik

3
David To
Klaviyo Employee
8 months ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Analytics and Deliverability

Facebook Tracking incomplete after Klaviyo Setup

Hey guys, we experienced a strange behavior after implementing Klaviyo in a Shopify store. The Facebook event tracking stopped working as expected. We have seen a drop in tracked page views of up to 70%. This doesn’t seem right. Has anybody else experienced anything similar in their Facebook Ads account after implementing Klaviyo and has an idea how we can solve this?Thanks & BestHendrik

2
NextLevel
Contributor IV
1 year ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Sign-up Forms

Teaser is oval instead of round

Hi guys, my teaser is in an oval instead of a round shape (see attachment). What am I missing?ThanksHendrik 

2
NextLevel
Contributor IV
1 year ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Campaigns and Flows

Shopify product description shows with HTML tags

Hi guys, I am setting up a back in stock flow and was wondering how I could add the product description. I am using the following code, which pulls the description dynamically from the catalogue.{% catalog event.VariantId integration='shopify' %}{{ catalog_item.description }}{% endcatalog %}However, the description includes HTML tags (see Screenshot). What do I have to do, to remove them? ThanksHendrik

2
NextLevel
Contributor IV
6 hours ago

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