Topics started by coljung

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C
Contributor IV
coljungContributor IV
asked in Lists, Segments, and Profiles

Issues modifying custom property

Hi all,I’m trying to have a custom unsubscribe page where i ask users the reason for their decision.So besides the usual ‘unsubscribe’ button, I have a list asking users why they want to remove their email.I followed the steps in here: https://help.klaviyo.com/hc/en-us/articles/115005077067-How-to-Custom-Code-an-Unsubscribe-or-Manage-Preferences-Page  to create a custom page.I’ve also followed the steps here: https://help.klaviyo.com/hc/en-us/articles/115005074627-Guide-to-Properties to add custom properties when my users initially sign up.So the way im trying this is:I have a hidden input named ‘unsubscribed_reason’ when users sign up. (I have tried the same property with a $). In my unsubscribe form, I (try) to send this property back with whichever option the user selects. I would expect to see said property updated under the user profile after they have unsubscribed. This is the step im missing. Example of my code matching the example code.See my custom property named: ‘unsubscribe

6
C
Contributor IV
5 months ago

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