Topics started by dcmaia

3 Topics

D
Contributor IV
dcmaiaContributor IV
asked in Email Templates and Coupons

Can't add products to product grid unless they're on the same page

Hello, I'm trying to add products to this product grid for an email. However, when selecting products from our Shopify list, I can only add products as long as they're all in the same 'page'. If I search for a product, or go to the next page, it removes the selected items from the 'Selected Products' tab.Also, if I add products to the email, and try to add more, unless the products I already selected are in the visible page, when I click 'Add Products', it just removes them from the grid. Here's some screenshots. Selected four items. 'Selected Products' now says 4: Went to page 2. This deselected all my items. If I click 'Add Products', no products get added, even though I just added four items from the previous page: 

4
stephen.trumble
Community Manager
1 year ago
D
Contributor IV
dcmaiaContributor IV
asked in Campaigns and Flows

Is the New Editor Auto-Save feature broken?

We've been facing this issue every single time we build an email in the new editor. We'll build the email, but when we click 'Preview and test' there are many blocks missing. Not all, just some. I have no idea how it decides which ones o keep and which ones to not. Even more annoying than that is when you exit the editor and come back (or refresh the page), and find out those blocks are missing.Refreshing, or exiting and coming back, and then rebuilding the email with those missing blocks usually works. But obviously this is frustrating because we're doing twice the work for no reason.Anyone else having a problem with this? Not to mention that this new editor is outrageously slow… Typing anything inside a text block is a slog. We've been having to resort to typing everything in Word or something, then copy / pasting it into Klaviyo and having to format everything for each block. But that's another issue entirely. Is the new editor in beta? It's clearly very buggy and slow, but it's adv

7
alex.hong
1 year ago
D
Contributor IV
dcmaiaContributor IV
asked in Email Templates and Coupons

New Editor: Remove Spacing in Header/Link Bar on Mobile

Hello, what I'm trying to achieve is simple: have multiple images side by side with zero spacing between them on mobile.Link/button spacing is set to manual, and spacing amount is set to 0px. Works on desktop version, not on mobile. Changing the max width manually does not work. Spacing persists no matter the size of the images used. How can I get this working? Cheers

5
alex.hong
2 years ago

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