Topics started by lex_zap

8 Topics

L
Contributor I
lex_zapContributor I
asked in Analytics and Deliverability

Can Suppressed Profiles Re-subscribe?

To help improve deliverability, I am adding contacts which have gone through the WinBack flow and still not engaged to suppressed profiles. Before suppressing them, I am sending them a goodbye email with a link to re-subscribe.If an unengaged subscriber is added to the suppressed profiles list, can they re-subscribe if they have decided they want to receive emails again?

6
alex.hong
1 year ago
L
Contributor I
lex_zapContributor I
asked in Analytics and Deliverability

How To Create A Report For New And Returning Customers

I want to create a report which tracks the number of new customers and number of returning customers we have on a monthly / weekly basis. I have looked at custom reports, but I can’t see filters for metrics which allow me to filter out new customers (purchase = one) and repeat customers (purchase = two or more). Has anyone set up reporting for this on Klaviyo and if so, how have they done this? Many thanks!

5
Brian Turcotte
Community Manager
5 months ago
L
Contributor I
lex_zapContributor I
asked in Campaigns and Flows

Countdown timer displaying wrong / different times for customers - how do I fix this?

I currently use Sendtric for campaigns. However, customers have fed back saying that they are receiving different times when they open the email. All our customers should be based in the same timezone. I have set it to Europe/London because we are U.K. based. The counter is correct when I schedule the email.Is this an issue other people have been experiencing? Is there a fix or reason for this problem?Can you recommend some free alternatives we can try?

3
alex.hong
2 years ago
L
Contributor I
lex_zapContributor I
asked in Integrations and Reviews

WooCommerce catalogue not displaying images

Product blocks display broken images and the catalogue is no longer displaying the images either. Is there a way to re-sync the product feed like with Shopify? Or do I need to do something else to reset it?https://help.klaviyo.com/hc/en-us/articles/4406529213083

1
Dov
2 years ago
L
Contributor I
lex_zapContributor I
asked in Campaigns and Flows

How To Hide A Block Based On User's Device?

I have recently discovered that timers, like Sendtric’s, does not display correctly on iPhones with the iOS update. Is there a feature on Klaviyo which enables me to hide a block based on what device a user is reading the email from? I need something that’s more specific than mobile / desktop. Many thanks!

1
Taylor Tarpley
Community Manager
2 years ago
L
Contributor I
lex_zapContributor I
asked in Integrations and Reviews

How do I use product blocks with relative urls?

I manage several accounts as part of an agency and have noticed that the product blocks have difficulty in pulling the images from our website via the WooCommerce plugin. Klaviyo Support have advised using absolute urls.Relative urls are the default for WordPress websites. We are not sure if changing to default urls will affect our websites in other ways, so we are testing with one website for now.I know with the flows, there’s an easy fix for missing images because of relative urls. That’s putting {{ organisation url }} before the code. So my question is - as well as how do I use product blocks with relative urls - can I edit the product blocks in a similar way? And if so, how do I do this?

3
alex.hong
2 years ago
L
Contributor I
lex_zapContributor I
asked in Campaigns and Flows

Show / Hide Block based on time email is opened

I want to be able to show/hide certain content based on when a user is opening and interacting with content. For example, if I mention a promotion in an email and the user lets the content in sit in their inbox after it expires, I want to be able to then hide the content because it’s no longer relevant. Is this something I can do and if so, how would I do it?

1
David To
Klaviyo Employee
2 years ago
L
Contributor I
lex_zapContributor I
asked in Integrations and Reviews

How to change from real-time to batch updates for WooCommerce Integration

How do I change the settings for the WooCommerce/Klaviyo integration so that data no longer syncs in real-time? The integration causes issues during times of high web traffic because of the sheer volume of data that gets sent when a user is active on the website / makes a purchase. We have been advised that Klaviyo offers the option of batch updates. Can anyone advise on how I can change this setting?

1
K
Klaviyo Employee
2 years ago

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