Topics started by Sanket

7 Topics

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Contributor IV
SanketContributor IV
asked in Lists, Segments, and Profiles

How can I create a segment where it tells me which users have not confirmed the double opt-in?

Since Klaviyo has set ‘Double Opt-In’ as default to our existing lists. It has dropped our open and click rate. And has also created bad user experience since they are not receiving emails they susbcribed to. Our audience is mostly senior 60+ age group and are not tech-savy.Here, I’d like to figure out which users have confirmed and not confirmed the double opt-in to understand how adversely it’s affecting us.If anyone know which parameters I can use to create this segment, please let me know.Thanks!Sanket

7
S
Contributor II
7 months ago
S
Contributor IV
SanketContributor IV
asked in Analytics and Deliverability

How is it possible to have someone click an email without an open metric recorded?

In an campaign was checking a particular user profile. The email was of gmail.com. The profile had 1 click but 0 open for one of the campaign. Does anyone know what can cause this?

3
David To
Klaviyo Employee
10 months ago
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Contributor IV
SanketContributor IV
asked in Campaigns and Flows

What do you think of a feature to write notes?

What do you think of a feature to write notes?Notes for campaigns - why that campaign was sent, who approved it, who created it, who the campaign targeted, etc. Notes for lists and segments - why you created on in the first place and other details Notes for flows - more details around the thinking what was involved in creating it and revising it Notes for templates - description about template content and designIf it’s there or will be launched…please let me know!I can think of a hundred different reasons to use it.-Sanket

4
S
Contributor IV
1 year ago
S
Contributor IV
SanketContributor IV
asked in Campaigns and Flows

Unique vs. Total Opens and Clicks

I want to bring your attention towards campaign and flow reporting. Specifically, Unique vs. Total Clicks under ‘Link Activity’. Unique clicks means clicks that unique users made and it avoids any duplicate clicks from the users. Whereas ‘Total clicks’ would include all clicks even when a user clicks the same link more than once. So, the number of total clicks should be higher that unique clicks. And so is mentioned in the article: https://help.klaviyo.com/hc/en-us/articles/115005085427-Unique-vs-Total-Opens-and-Clicks#signupdownvote:~:text=These%20totals%20will%20thus%20typically%20be%20higher%20than%20the%20unique%20counts. However, that’s not the case in actual reporting. Unique clicks are higher and include duplicate clicks.Am I missing something? Please check.

2
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Contributor IV
1 year ago
S
Contributor IV
SanketContributor IV
asked in Email Templates and Coupons

Social Links on Outlook Mobile

The issue is related to Social Links on Outlook’s Mobile App. They Open properly on Gmail app in mobile but not on Outlook mobile.Social links display stacked on Outlook mobile even after selecting not to stack on mobile.Is there any solution? 

6
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Problem Solver I
1 year ago
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Contributor IV
SanketContributor IV
posted in Show & Tell

How do you like Klaviyo's new visual identity?

Klaviyo updated it’s visual identity on March 23rd, 2022. How do you like that?

0
S
Contributor IV
2 years ago
S
Contributor IV
SanketContributor IV
asked in Analytics and Deliverability

How to track if someone clicked a phone number link?

I’m using phone number link with my phone numbers in the email. So that users can easily click and dial from smart phones. However, I don’t see any data on how many people have clicked the phone number link. Historically, I was seeing 30%-40% of clicks happening on phone numbers in a different ESP.I know Klaviyo is known for data and this is a crucial piece of data for us.Please let me know how to check it.

3
David To
Klaviyo Employee
2 years ago

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