Topics started by abipk

2 Topics

A
Contributor I
abipkContributor I
asked in Campaigns and Flows

Loyalty flows (no app) and dealing with unsubbing then resubbing

Hi, I raised this with Klaviyo support and got some helpful advice, but after thinking it over, I realised it doesn’t work. The scenario: Customer enters a loyalty flow after purchasing a specific product. The flow is long (a few years). Naturally in this time, we would expect some customers to unsub before they’ve fully finished it. We’d like them to re-enter if they resubscribe later down the line. For this reason, the flow filter “has never been in this flow” doesn’t work. Klaviyo support suggested adding a filter property like “Completed this flow” = Yes and then making sure that people can only re-enter if it’s No, but then they’d be able to re-enter after every email, which we don’t want. Essentially: we want people to enter this 1 time per customer lifetime. But, if they unsub, resub later down the line, and then make a purchase, we want them to re-enter because of the information promoting loyalty flow in our order confirmation - we wouldn’t want to say they’d enter this loyalt

3
Omar
Partner - Platinum
1 year ago
A
Contributor I
abipkContributor I
asked in Sign-up Forms

Product registration via sign up form

Hi community   wondering if anyone’s ever done anything similar. We sell d2c as well as through some wholesalers. For our customers that purchase direct from us, we have a great service program that they enter into that after a certain amount of time after purchase, Klaviyo emails them info about our repairs and other things. We’d love to offer something similar for wholesale customers.An obvious solution was a dedicated embedded sign up form where customers would follow a QR code included with their purchase to this sign up form, where we’d then enter them into a flow. However, we’re stuck on the scenario where a customer purchases subsequent items and follows the code to the form again - we don’t want them to leave their current flow (if they’re still in it - the flow can be 2-3 years in length as they’re not throwaway items and we promote in-house repairs), but we want their new item to receive the same. The only thing I can think of is if they re-entered the flow by adding a + to t

3
alex.hong
2 years ago

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