Topics started by flannelizetheworld

2 Topics

F
Contributor I
flannelizetheworldContributor I
asked in Email Templates and Coupons

Text over Image in Section in New Template Editor

Hello! I’m working to make myself familiar with the New Template Editor so that I can rebuild and redesign our campaigns and flows. I am really excited that Klaviyo’s editor now has the capability to overlay text and buttons on images with HTML. But I’m having a bit of a hard time trying to figure out how to use Sections. I’ve read the Help Center’s articles and Community posts about this similar issue, but I cannot for the life for me understand how to do so.Here are a few issues I’m stuck on:When I set an image to the background of the section, it doesn’t show the full image.  I can only add one block within the section. This would be okay if I was just overlaying text, but I cannot find a way to have more blocks exist in the section (ie, button)Can anyone please explain it to me a bit further or upload an example video of how to do it?  

5
T
Contributor I
1 year ago
F
Contributor I
flannelizetheworldContributor I
posted in Email Templates and Coupons

Why are there duplicate blocks in my emails in Gmail and Outlook?

Hello All!I’ve run into a few issues in the last few weeks within our campaign and flows that has left my myself and colleague scratching our heads. For the last year that we’ve been with Klaviyo, I have designed every email with two different versions; a desktop view and a mobile view. Trying to optimize our design for our subscribers any way that they view our content. Seems like this is an industry standard. And it’s worked out great, except recently. The issue is that sometimes test emails and campaigns that myself, members of our team, and our subscribers have received from our company display with duplicate blocks. This was first experienced internally, within the small email provider we use amongst our company. It isn’t the most complex system so it seemed to be more on the provider end rather than Klaviyo. As I’ve created emails, I’ve seen this issue occur on the two biggest providers, Gmail and Outlook. It doesn’t matter if these are test or live emails. All the content from b

1
Taylor Tarpley
Community Manager
1 year ago

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