Topics started by NatalieOceanmata

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N
Contributor I
NatalieOceanmataContributor I
asked in Campaigns and Flows

Product variations instead of product items in the flow

Hey there,maybe someone can help - as i am trying to solve this issue by myself for several hours. I have a shopify product and 4 different Variations of the product, which don't show up as "items" in klaviyo (obviously as they are no items but variations of the item). So i can not use the Conditional Split to set up different E-Mails in the flow for the customers that bought a different variation of this item (as i can not use the "SKU" in here). The SKU is the only option i see to refer to the different variations of the item in klaviyo - or is there another way? The klaviyo support told me to use the conditional block instead and gave me a code (event.extra.line_items.0.sku = "123456") where to put in the SKU to only show specific content of the mail to the customers that bought one of the variations.  So i took one part of the email (text block for example) and implemented the code with the first SKU (see the picture):I checked the preview with a customer who placed an order with t

3
Taylor Tarpley
Community Manager
2 years ago

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