Topics started by Karsvdv

1 Topic

K
Contributor I
KarsvdvContributor I
asked in Integrations and Reviews

Why doesn't Klaviyo accept the Shopify tag from my custom Order metric?

Hi all, For my client I created a Shopify Flow. It triggers when a customer returns a product and adds the note ‘returned’. It then triggers an event in Klaviyo: ‘Returned Order by Shopify’. The event/metric is being created, but no event properties are being pushed through, making it rather useless. I would like to add the following properties: Item Image, Item Name, Item URL, Quantity, Price and the Cancel Reason. Does anyone know how to code this properly so the events are being pushed to Klaviyo. It would be most appreciated. The customer properties are empty, as we do not need these.  When I only add the following:{"Cancel Reason":"{{refund.order.cancelReason}}"}It does push through a property, but it’s empty..  If someone has knowledge of this and wants to give it a go: {"Cancel Reason":"{{order.cancelReason}}”,"Item Image":"{% for refundLineItems_item in refund.refundLineItems %}  {{refundLineItems_item.lineItem.image.url}}{% endfor %}","Item Name":"{% for refundLineItems_item i

2
Taylor Tarpley
Community Manager
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.