Topics started by DeeH

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DeeHContributor I

asked in Campaigns and Flows

Can I turn off the Order Confirmation Email flow within Shopify and only use Klaviyo's?

Hi there,There is no way that I can disable order confirmation in Shopify. So how can I ensure that only the transactional email in the flow is the only email customer will receive when an event is trigger (e.g. placed order)? I don't want them to receive order confirmation twice (the default one in Shopify and the one I created in the flow that is sent when event "Placed order" is triggered).Looking forward to hearing from you.

1 year ago

DeeHContributor I

asked in Campaigns and Flows

Doesn't work: Button link which leads to the checkout page with a discount code pre-applied

Hi all,I've been constructing a button link which leads to the checkout page with a discount code pre-applied to be used in an abandoned checkout email, in a flow. I have set up the button link which leads to checkout page with discount code pre-applied using the guide in Klaviyo’s resource: https://help.klaviyo.com/hc/en-us/articles/360018227032-How-to-Add-a-Link-that-Applies-a-Unique-Coupon-Code-at-CheckoutThe given template link is: https://www.mysite.com/STOREFRONT_ID/checkouts/{{ event.extra.token }}?discount={% coupon_code 'NAME_OF_YOUR_COUPON' %}I have checked the button link multiple times but when I used the preview mode, I was led to a broken page.I contacted Support and was advised to replace the current variable with {{ event.extra.checkouturl }}&discount={% couponcode 'My coupon code' %}, and it didn’t work either. The issue hasn’t been fixed so I’ve written back to Support but thought I’d also reach out via the community to see if anyone has encountered the same issu

1 year ago

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