Topics started by Sadiq

3 Topics

S
Contributor I
SadiqContributor I
asked in Campaigns and Flows

Why are my abandon checkout and abandon cart emails going to SPAM?

Hey,I’ve been working with a new client for the past 1 months. They were sending Welcome & Abandon Emails prior to my onboarding for 1-2 months. No campaigns were being sent. We began sending weekly campaigns to engaged customers for the past month and are getting 30-40%+ open rates.But we’re not hitting the same for our abandon checkout and abandon cart flow.I’ve noticed the abandon cart and abandon checkout email for my client are going to spam.  and don’t know why.Can anyone provide any advice? Really at a loss with how we can turn this around for the client right now as we cannot capture revenue from these flows.

8
In the Inbox
Partner - Platinum
1 year ago
S
Contributor I
SadiqContributor I
asked in Campaigns and Flows

Our flows are not working properly

Hi there, I think there’s something broken in our flows and can’t seem to figure out why. I took over a brands email marketing. At the time, there weren’t sending campaigns, they had no pop ups in place and their entire flows needed a complete overhaul. So the first thing we did was to overhaul the flows and made sure they were set up properly. Next was to set up a pop up… which we did. But after a couple days, we noticed the pop ups wasn’t working properly. After troubleshooting, we found out Klaviyo’s onsite tracking wasn’t enabled for the website which meant customers weren’t getting our site abandonment and browse abandonment flow.  We toggled it on this week and the pop ups started working. But here’s the thing… we’re capturing leads with the pop ups but they’re not being added into the welcome flow (most are but not all) and i can’t figure out why. I don’t know if Klaviyo’s onsite tracking contributes to why our flows are getting such low numbers. Hoping someone could help out wi

1
Omar
Partner - Platinum
1 year ago
S
Contributor I
SadiqContributor I
asked in Analytics and Deliverability

Resolving descrepamcies between Klaviyo Analytics

Hey yall, We have several stores in the UK, AU, and other EU. Our store in the US is doing $150k from post purchase flow.  But we think this number is flawed.  Can someone help us out as to why we might be having such high figures when we clearly are not?Thanks.

1
stephen.trumble
Community Manager
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.