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[Ask the Experts] How Artificial Intelligence Drives Real Results

(Thu, 25 Apr, 3:00 pm)

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Topics started by Meg Fellows

3 Topics

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Meg FellowsContributor I

asked in Lists, Segments, and Profiles

Segmenting by Two Profiles Using the Same Email Address

Hi everyone, I was wondering if anyone could help me? In order to comply with external regulations, one of my clients need to ensure that each customer on their database has their own account on their website. They currently have a list of customers that have different names and the same email address because they’re a family member, friend etc., but I need to segment these people so that we can add them into a flow to send them the email to update their details or create a separate account. Does anyone know how I could segment these people? I’ve already tried things such as Person’s first name equals 2 but have had no luck so was hoping someone would know if there’s an answer? I want to be able to get around manually uploading a CSV as a list but don’t know whether it’s possible or not? Thanks!

1 year ago

Meg FellowsContributor I

asked in Sign-up Forms

Collecting Data for Multiple Profiles in One Embedded Form

Hi, My client currently has customer profiles with one email address, but multiple names, making one of them the primary account customer and the other the secondary account customer. Now they would like to separate these by only having one email address associated per customer and want to do this in an embedded form. I was wondering if it was possible to create multiple Klaviyo profiles through adding steps into an embedded form and adding email and name data capture fields?

1 year ago

Meg FellowsContributor I

asked in Campaigns and Flows

Profiles signing up to Welcome Series but not triggering Abandoned Browse?

Hi, I’m having trouble with our Abandoned Browse flow and wondering if someone could help? Basically, the people that are signing up to the Welcome Series and Viewing Products are entering the Welcome Series but not the Abandoned Browse and the Viewed Product metric isn’t triggering. I’ve checked the Shopify integration and both the Viewed Product and Active on Site are working correctly as I’ve tested using the UTM testing in the help article https://help.klaviyo.com/hc/en-us/articles/4416172774939-Troubleshooting-Viewed-Product-Tracking and all customers that have signed up to the Welcome Series have double opted in. I’ve also checked Smart Sending for Abandoned Browse and it’s currently off. It’s only the one email that we have in the Abandoned Browse so customers aren’t going to be bombarded by emails and I want to get this fixed ASAP. Thank you in advance!

1 year ago

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