Topics started by Treestone

1 Topic

TreestoneContributor I

asked in Campaigns and Flows

Back In Stock Flow -Standard. Additional flow steps

Hello, We are on Shopify and have enabled the Back In Stock Flow -Standard.The flow is pretty straight forward, a user subscribes to be notified when an item is back in stock, there’s “Back in Stock Delay” that will wait till the item is back in stock and when it does come back in stock, it will send out an email to subscribers of this specific item letting them know that it’s back in stock.With our catalog though, a lot of items might never come back in stock or could be out of stock for a long period of time ( 6 - 12 months).What we would like to do is add a split, after 4 days, if the item did not come back into stock then send the customer a follow up email letting them know that we haven’t forgotten about them.There seems to be no trigger or filter that would allow us to conditionally split after X amount of time if the user has already received the notification that the item is back in stock or not.

1 year ago

New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

Most helpful members this week

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us