Unanswered questions

144 Topics

M
Contributor I
Max25Contributor I
asked in Integrations and Reviews

Which survey tools (including free options) does Klaviyo integrate with and recommend?

Typeform looks like the obvious tool to use for customer surveys, but it’s an expensive option, as is Survicate.  Does Klaviyo integrate with any other survey providers that offer a cheaper/free service - like Tally?  

4
retention
Partner - Platinum
3 days ago
K
Contributor I
KaunisContributor I
asked in Sign-up Forms

Why are my subscribers coming up as not subscribed?

Hi, so I made a sign up flyout form for email subscribers. It is live and works, BUT when you go into the profiles it says on all but 1 that they have not subscribed? Why? They have to physically put there details in and click submit for it to come through as subscribing. Its pretty simple to work out and I've gone over the steps so many times and still can not find what I did wrong.

3
DavidV
Partner - Gold
1 day ago
I
Active Contributor I
IztokActive Contributor I
asked in Campaigns and Flows

Dynamic coupon code for every three products purchased?

Hi, this takes a bit long to explain. But we have this loyalty program where customers get a 33 % discount whenever they buy three products. They can use this discount on their next buy for a fourth product. We have Klaviyo integrated with Magento 2.So, the way I would like to set it up is:Set a segment: customers who bought three products.Set a flow: send dynamically generated code.This part seems easy.The tricky part is, how to count products ordered across various purchases?For example. It is typical customers buy 5 products for a certain discount. So two products would have to wait for another purchase to make a customer eligible for another 33 % discount coupon.And how would I reset the count once a customer gets a code. I probably can’t filter him our from entering the flow again.I hope this is not confusing, but if anyone has ever done something similar, I will be very grateful. Thank you. 

2
bluesnapper
Partner
1 hour ago
S
Contributor I
shubhamf22Contributor I
asked in Email Templates and Coupons

Metrics CreatedAt in Message personalization

I want to add event created date or event triggered date in my email template. I’m able to get event informations using {{event.xyz}} but my usecase required to get event created date.

1
bluesnapper
Partner
13 days ago
C
Contributor I
cbzhuContributor I
asked in Campaigns and Flows

Sending Milestone Emails

I would like to send milestone triggered emails to subscribers once they hit each milestone. My business has a referral rewards program we are launching. For example, for every 5 referrals, they unlock $10, so we want to email the subscriber every time they reach an additional 5 referrals. What’s the best way to send this email?We have created segments for each milestone, but I’m wondering if it’s best to run a flow or a campaign email. What’s the best way to automate this since we have endless number of milestones?​​​​​​

1
ebusiness pros
Partner - Silver
5 days ago
L
Contributor I
Li LarsonContributor I
asked in Campaigns and Flows

Replenishment flow - exclude item

Hello, I am building a replenishment flow and wondering if there is a way to always exclude certain items from this flow and/or items previously purchased. There are certain products that are not meant to be replenished - is there a way to exclude them from all instances  (products list from last order and products moved to the checkout) so that they just don’t show up anywhere at all?ANDCan I direct the customer to cart instead of the checkout (the default email send customers to checkout), but I want to send them to cart so that they are able to make changes in quantities.Thank you in advance!

2
L
Contributor I
2 days ago
L
Partner - Gold
LinePihlPartner - Gold
asked in Sign-up Forms

Forms with built-in conditional split logic

HiHopefully someone has experience of this, and can point me in the right direction. I’m are looking for a form tool with built-in conditional split logic. It needs to be integratable with Klaivyo. I want to create a form, where question 2 depends on the answer to question 1.Anyone who happens to know a form tool where this is possible?

3
bluesnapper
Partner
17 days ago
D
Contributor I
DougLapsleyContributor I
asked in Developer Group

Creation of profile with email id failing

Using the V2 api I could call the following to add a profile to a list. url = "{0}list/{1}/members".format(endpointURL, newsletterListId) reqJson = { "api_key": appConfig.KALVIYO_APIKEY, "profiles": [ { "email": email } ] } r = requests.post(url, json=reqJson)I am upgrading per the depreciation warning notifications.  The following taken from this documentation fails: url = "{0}lists/{1}/relationships/profiles/".format(endpointURL, newsletterListId) payload = { "data": [ { "type": "profile", "email": email } ] } headers = { "accept": "application/json", "revision": "2024-02-15", "content-type": "application/json", "Authorization": "Klaviyo-API-Key {0}".format(appConfig.KALVIYO_APIKEY) } response = requests.post(url, json=payload, headers=headers)With error message:{"errors":[{"id":"d871c72d-3c4e-46

1
Brian Turcotte
Community Manager
3 days ago
R
Contributor II
Randyt816Contributor II
asked in Sign-up Forms

Email and SMS pop ups

I have created email and SMS popups through Klaviyo for my Shopify store. The popups work like they are suppose to on mobile devices but they are not working on laptops. I have gone back and checked all the forms and can’t find any issues as to why they are popping up on my laptop. Any help would be greatly appreciated

2
R
Contributor II
3 days ago
M
Contributor I
mysticmalaContributor I
asked in Campaigns and Flows

Sign up form issues

Created a multi step sign up form. I can make it go live but does not how on website,.

4
M
Contributor I
2 days ago
V
Contributor I
VVN88Contributor I
asked in Sign-up Forms

Content behind an email wall (sign up forms)

Hi, we have an outlet within our Shopify store and I want to capture emails before users enter the outlet by triggering a pop up that acts like a wall - so user has to enter email details before entry. I have followed the very helpful step by step process to create a custom trigger (sign up form) and pasted the code onto the relevant Shopify page but the form is not showing up. Here’s the code:<button class="klaviyo_form_trigger">Click here</button><script type="text/javascript">    document.querySelector('.klaviyo_form_trigger').addEventListener('click', function (){        window._klOnsite = window._klOnsite || [];         window._klOnsite.push(['openForm', 'VwTBSM']);I have pasted it into custom liquid heading within Shopify. Does anyone know what I am missing as I am sure I am close to doing this.  

3
bluesnapper
Partner
2 days ago
T
Contributor I
TTG2023Contributor I
asked in Integrations and Reviews

Phone numbers with Facebook and Google Integration

We have many customers (over 90k) for which we only have name and phone number and I’d like to set up the integration with Google and Facebook to serve these audiences. Has anyone been able to do this with phone numbers and not email? There is an encrypted email address that we have, but we DON”T want the ads platforms to build an audience on these emails, rather to ignore them and use the phone number instead. Any ideas?

2
T
Contributor I
13 days ago
O
Contributor I
OHB911Contributor I
asked in Campaigns and Flows

Help with scenario that is not working as expected

I have a form on my website allowing users to share their email address to be emailed a free guide.To do this I am using make.com and I have set up a webhook in the form allowing the email address to be passed into the scenario. I can confirm that part is working fine.The problem I am facing is that if a users email address (mine for example) already exists it can’t create a new profile, which I understand. To combat this, I added a ‘List profiles’ step to pull all users, then a router so that if the email address already exists, add them to the list so that they get the email from a flow in Klaviyo, or alternatively create them a profile. I can’t seem to get the filter “if already exists’ correct.Has anyone had a situation like this before? I feel this is a really straight forward task that is proving a nightmare. It’s worth noting, if there is any easier way to do this, please do share as I would rather do this right than make my method work if it isn’t best practice. Any help would

2
ebusiness pros
Partner - Silver
8 days ago
D
Contributor I
DanErezSDContributor I
asked in Analytics and Deliverability

metric-aggregates returns zero opened for all of 2023?

I’m trying to fetch the different metrics on klaviyo. I get 0 for Recieved, Opened ...etc I do get numbers for unsbscribed. I tried count, sum_value, and unique. none of which returned anything but zeros for all of 2023. obviously emails were sent and opened and recieved throughout the year…what might I be doing wrong?

2
Brian Turcotte
Community Manager
3 months ago
R
Contributor I
ryannschuessContributor I
asked in Developer Group

POST API command using Alteryx

Hi! I'm trying to use Alteryx to run the Create or Update Profile command to post updated attributes in Klaviyo. I keep getting "An object with data is required" error, even though I have data selected in the payload. I think my syntax is incorrect but I'm not sure how to fix this. Below are screen shots of the POST command to update the organization for a profile.  

4
R
Contributor I
22 days ago
C
Contributor I
Chris FranklinContributor I
asked in Campaigns and Flows

Should an email campgain be resent to the entire list?

A division of my company would like to resend an email to the entire list that received it two weeks ago. Is there any potential fallout from this, as far as inbox providers and spam? Would it help to tweak the title and messaging, even if the bulk of the email itself remains the same? 

2
C
Contributor I
7 days ago
K
Contributor I
kylespacesweetsContributor I
asked in Integrations and Reviews

'Add to Cart' Trigger - button has both ID and class?

I’ve gone through the tutorial, tried the original and both snippers 2 and 3 using the button ID and Class but neither are tracking Add to Carts. My button has both ID and Class. When I click the button Chrome highlights the Class code so I assumed it was that at first.Do I need to have Snipper 1+snipper 2 or 3? Which should I use? I’ve tried all combinations.Thanks!

2
K
Contributor I
7 days ago
J
Contributor I
Jen RitzContributor I
asked in Accounts and Settings

Issue Contacting Customer Service

I was told by a customer service agent that I should contact her to follow up on an issue about a billing error AFTER I proceeded in downgrading to a free account. She advised me to downgrade first. So I didn’t receive my credit, but now I’m UNABLE to email with the free account!! Any workaround you can suggest?

2
J
Contributor I
12 days ago
J
Contributor I
jaime1985Contributor I
asked in Sign-up Forms

Move the gift icon

Hello, How can I move the gift icon from my website? I have another icon there and it doesn’t look good.  I am attaching a picture 

2
J
Contributor I
11 days ago
A
Contributor I
anonymuuusssContributor I
asked in Sign-up Forms

BACK IN STOCK doesnt appear! Please help

hello, I have a big problem and would be really thankful if someone could help me . so I have the dawn theme and I installed the back in stock code and it worked. But later I don't know when exactly I noticed it was gone and it didn't show up anymore. maybe I changed something in the theme but as I said I can't remember.  i have the original theme code and I would like to compare the two codes but I don't know which files I need to compare to find the problem. I already checked theme.liquid and there isn't any problem it must be any other file.   does anyone have an idea how I can solve the problem ? Please help me thank you 

1
Taylor Tarpley
Community Manager
7 days ago
K
Contributor I
KelvinContributor I
asked in Campaigns and Flows

Dynamic Codes in Campaigns

Hi, do dynamic codes work in email campaigns, like they work in flows? Or campaigns can only work with static codes?

1
bluesnapper
Partner
9 days ago
angelicacamflo
Contributor II
angelicacamfloContributor II
asked in Accounts and Settings

My newsletter appears different on what I designed

My newsletter looks different from the design I created on mobile. Additionally, when I viewed it on my iPhone, it appeared different than it did on my Samsung. On my Samsung, I clicked on the "quoted text," and it opened the actual newsletter. Is there anything I can change in my settings to avoid these issues? 

2
DavidV
Partner - Gold
7 days ago
J
Contributor I
JorgeSMContributor I
asked in Accounts and Settings

Shopify Markets - Any update about integration?

Hi team, we are managing 8 different stores using Shopify and we are going to migrate to Shopify Stores.There is not any updated information about this kind of integration, new functionalities, etc…For example, could we keep our 8 Klaviyo accounts) Will we need to manage just one account using 8 different lists) How about the reporting by market? There is a big lack of information from Klaviyo about this issu which affects critically to many different brands. Thank you very much  

1
Taylor Tarpley
Community Manager
3 hours ago
W
Contributor I
wsdev_tdContributor I
asked in Accounts and Settings

Issue with Global UTMs in Klaviyo

We have enabled Global UTMs to apply to our emails. Our emails often include url links that are for other businesses. For example, we link to instagram.com or eventbrite.com. The Global UTMs are applying to all links, but we would like them to only apply to those with our personal company domain. We send emails often, so it’s not ideal to have to manually apply UTM parameters on every email (message level). Question: is it possible to select a domain with which UTM parameters are applied in Global utm parameter settings? Or Is it possible to exclude utm parameters from some links and still have global utm parameters enabled?  

1
sonomaemail
Problem Solver I
6 days ago
D
Contributor I
dleon33Contributor I
asked in Campaigns and Flows

Feature Request: Delay in Flows to be able to set to a specific date

We are trying to create a flow where the delay isn’t so many days out from when a person enters the flow but set to a specific date.

2
D
Contributor I
22 hours ago

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