Unanswered questions

163 Topics

D
Contributor I
David P.Contributor I
asked in Campaigns and Flows

Flow : time delay excluding night hours

Hello,Can you help me, please, I would like to create a flow that sends an email after an order with a delay of 4 hours but if the end of the first delay is after 10 p.m., I would like to wait until 6 a.m. the next day to send the email.How can I configure this flow ?Thanks

3
D
Contributor I
17 days ago
E
Contributor I
Elaine_smithContributor I
asked in Campaigns and Flows

How to access support on trial

I am still on the Klaviyo trial while trying to figure out if the product can do what I need it to do. I am having trouble with a flow triggering an email based on a segment I created. I have tried posting in here for help but have not been able to solve it. The email and live chat support is only available on a plan upgrade. I don’t want to upgrade until I know that the product can do what I need it to do , and I can’t figure that out without support….  So how can I access support to see if this product actually works since I have seen many similar posts about the issue I am experiencing without any solution, and I don’t want to upgrade to a paid plan just to access support.  HELP!! 

2
Kat Mofokeng
Active Contributor II
19 days ago
L
Contributor II
Leboy83Contributor II
asked in Campaigns and Flows

Deliverability or Open Rate issues

Hi,We’re sending emails to different markets (countries). Basically it’s the same email just translated in the native language of the market we’re sending to. Recently, our emails in the Spanish market have taken a huge hit in terms of open rate. What could be the possible causes, and how do we remedy it? There was a period from mid-January to mid-February (almost a month), where we were not able to send emails and this was the point where we saw a steep decrease in our open rates. Our DMARC and sending domain have been properly setup but it seems that we’re still getting low open rates. Appreciate your assistance or insights regarding this matter 

3
L
Contributor II
19 days ago
A
Contributor I
annabelle_r95Contributor I
asked in Integrations and Reviews

Stripe subscriptions to create dynamic segment

Hi there,We have created a form in Jotform that is integrated with our Stripe. The payments are pulling through to Klaviyo as ‘issued invoice’, ‘successfully paid’ and the customer is a paying subscriber.How do we tag this customer as a subscriber that can move in and out of our active customer segment?We are using Zapier to send events between Jotform/Klaviyo and can also use for Stripe but I can’t seem to find the answer online.Thanks

1
Brian Turcotte
Community Manager
20 days ago
A
Contributor I
AQKhanContributor I
asked in Developer Group

Klaviyo V1/V2 API Retirement

Hi, hope everyone is doing fine! I went through all the migration resources provided by Klaviyo. The one thing that isn’t still clear to me, that where we can find the code to update in Shopify? For example, I have a  “/track” legacy API now I want to update it with new version, where I can find the code to update this? And how to do it because the migration resources are not much clearer. Thanks 

5
A
Contributor I
20 days ago
F
Contributor I
FelixPreisContributor I
asked in Email Templates and Coupons

Add personalized HTML to email template

Hi, I’m trying to add a personalized HTML snippet to my email template for every customer.I collect external data, create a new profile through Zapier, assign an HTML code snippet as a custom property to the profile and I then want to add that HTML code to an email, but every time I try to do that, the HTML code only shows up as plain text and isn’t recognized as HTML.This is how the email looks for the customer. The code is showing up as plain textCould you help me out with this?Thanks!

4
Taylor Tarpley
Community Manager
22 days ago
B
Contributor II
bmorningsContributor II
asked in Integrations and Reviews

Review quote not showing anything

Hi, i have been trying to add a review quote on my email but no reviews show up.I have removed all filters, my reviews are not recent and i have more than 20.. It just shows “no result found” even when selecting the product specifically or all products.  What could this be ?

4
C
Contributor I
22 days ago
E
Contributor I
Erin225Contributor I
asked in Integrations and Reviews

Verified Reviews using the New Klaviyo Reviews Feature

Hi, We recently integrated into the new Klaviyo review feature and are having some issues. We want to send review requests to a batch of customers (we have a list created in Klaviyo) that were acquired customers before the Klaviyo review integration… so they haven’t been included in the ready for review trigger (my understanding is only customers AFTER the review integration, will be included in the ready to review list). They are all customers via Shopify and have the “placed order event” in their Klaviyo profile. My question is if I send them a campaign or flow via Klaviyo requesting a review and they do leave a review… will the review be verified?From reading the support threads, I know you can manually request a review but I think the review won’t show up as verified even if the customer is in Klaviyo and it’s recorded that they purchased that product in Shopify. Can someone confirm that is true?Can someone help me out here? We have a large list of happy customers, I would love to

2
Brian Turcotte
Community Manager
26 days ago
A
Contributor I
AC24Contributor I
asked in Integrations and Reviews

Klaviyo API integration with Squarespace

Hi there,I am struggling to integrate snippet to track page views, content views, and cart additions. Currently my only API. Also, when setting up integration for the product feed into klaviyo, I had to use my google merchant, however, I was wondering if anyone know how could use directly squarespace, I was struggling in having my XML or JSON fee I believer. Thirdly, anyone knows how to integrate timely with Zapier?Thank you  Faye

2
A
Contributor I
26 days ago
C
Contributor I
C3654EF3Contributor I
asked in Developer Group

Klaviyo Profile Identifier Not Reliable from klaviyo.com/profile/... URL

 I need help understanding when a Klaviyo profile object is created / visible via the API. Many times, I find a customer through the "search profiles" view, and when I copy the ID through the URL and make an API call to a.klaviyo.com/profiles/{{ id }}, it says no profile found. Similarly, many times, in campaigns/flows, the {{ profile.id }} parameter substitutes to None. Has anyone else noticed this weird behavior? I would love to hear from a Klaviyo developer advocate. When is the profile object created for a customer? When is the profile object invisible?

2
C
Contributor I
27 days ago
H
Contributor I
hammad786Contributor I
asked in Developer Group

Passed in conversion metric does not support querying for values data.

Passed in conversion metric does not support querying for values data..getting above error while calling /api/flow-values-reports/.

2
H
Contributor I
27 days ago
L
Contributor I
lillybellepaperieContributor I
asked in Integrations and Reviews

Product Review Import from Shopify Reviews

Hi!I imported a csv that has 22 reviews for a specific product in my shopify store, yet it only shows 6 in Klaviyo and on my website page.  I’ve re-imported the file, but it still only shows the original 6, so I’m not sure how to fix this nor verify if this is happening with other products as well? 

3
L
Contributor I
27 days ago
A
Anonymous
asked in Developer Group

Cross domain tracking with subdomain

Hi!Currently we are integrating Klaviyo on our website.We have two domains:Website “domain.com” Checkout “checkout.domain.com”I’ve already integrated the Javascript tracking with both frontend and server-side tracking with the Google Tag Manager.However only activities on the checkout page are getting tracked, since on this subdomain the user is identified via email when placing an order.How can I fix the cross domain tracking? Is this possible?Thanks in advanceMatthias

2
B
Contributor II
28 days ago
S
Contributor I
sharat94Contributor I
asked in Developer Group

Empty event is created with 202 by klaviyo api gem

Hi Folks, I am using https://github.com/klaviyo/klaviyo-api-ruby to integrate with our app and create events.I am using version 6.0.0 of the gem.The response i get is 202 as shown below when i call the createEvent API with the payload shown belowThe payload being sent as part of create event api is as follows:  {"data"=>    {"type"=>"event",     "attributes"=>      {"time"=>"2024-03-10T18:58:28.525Z",       "metric"=>{"data"=>{"type"=>"metric", "attributes"=>{"name"=>"record.create"}}},       "profile"=>        {"data"=>          {"type"=>"profile",           "attributes"=>            {"email"=>"john@gmail.com",             "first_name"=>"John Doe",             "last_name"=>nil,             "id"=>"7c424f7b-e07f-41b6-922e-06169081e9fe",             "properties"=>{"$profile.id"=>"7c424f7b-e07f-41b6-922e-06169081e9fe", "$profile.account.id"=>"79f7fc83-f706-47cd-9181-e4bf4a54e7cd"}}}},       "properties"=>        {"event.action

2
S
Contributor I
29 days ago
K
Contributor I
kendall-sContributor I
asked in Developer Group

What does status mean for a coupon-code in the API?

HiThe docs are quite sparse on what this “status” means in the backend for Klaviyo in relation to a coupon-code. From page updated 6 months ag: https://developers.klaviyo.com/en/docs/use_klaviyos_coupons_api  status The current coupon code status, one of ASSIGNED_TO_PROFILE,DELETING,PROCESSING,UNASSIGNED,VERSION_NOT_ACTIVE  As well as coupon code API ref https://developers.klaviyo.com/en/reference/update_coupon_code statusstringThe API status of our coupon codes. What is the relevance, purpose and implementation behind the scenes for these statuses? What effect will this have on bulk uploaded coupons if I switch one of the coupon-codes to a different status? The ultimate goal is removing unused but assigned coupon codes to profiles.  Cheers.

3
K
Contributor I
1 month ago
P
Contributor I
power popsContributor I
asked in Sign-up Forms

Customize newsletter confirmation email

Is it possible to customize the newsletter subscription email to add my branding on it? 

2
P
Contributor I
1 month ago
H
Contributor I
havvameletliContributor I
asked in Integrations and Reviews

Why am I unable to import Reviews to Klaviyo?

  I've attempted importing the reviews through various methods, yet none have been successful. How should the columns be aligned?I have updated the csv as it is been advised here: https://community.klaviyo.com/integrations-and-reviews-39/import-reviews-csv-from-a-different-platform-not-listed-in-klaviyo-reviews-8998It doesn’t work also. Here is the errors I have recieved: And an another one:

2
H
Contributor I
1 month ago
K
Contributor I
KristynaContributor I
asked in Email Templates and Coupons

How to add first name property that reflects declension (e.g. Czech declension)?

Hello,I would kindly like to know how to use property: {{ first_name|default:'' }} so that is reflects declension that is part of some languages (e.g. Czech)?Thank you,Kristyna

2
K
Contributor I
1 month ago
S
Contributor I
steven_from_textjoyContributor I
asked in Developer Group

Webhook or event for inbound customer SMS

Hi, is there a way for inbound customer SMS to trigger a webhook to an external platform?

3
kaila.lawrence
Community Manager
1 month ago
A
Contributor I
ay_totContributor I
asked in Sign-up Forms

Shopify Section

Hey everyone, I have connected Klaviyo to my Shopify store and have the pop up feature working but I wanted to know if I can use Klaviyo in Shopify sections?

3
M
Problem Solver IV
1 month ago
G
Contributor I
GeorgeSIPSContributor I
asked in Integrations and Reviews

Facebook leads tracking

Hey,I have set up a mid-funnel lead generation campaign on Meta to get sign ups to the newsletter. How do I see who has signed up for this via the meta campaign?The segment I created does not seem to be showing. My concern is people are signing up, but not being sent the welcome code all new sign ups get on the newsletter.Thanks,George

2
G
Contributor I
1 month ago
A
Contributor I
ArtiumContributor I
asked in Developer Group

What is the best way to do the following? (Flows and conditional splits)

Hello everyone, I’m having trouble to establish a new flow on my account and i’m probably doing it wrong. What I want to do is the following: When a customer exceeds the $500 revenue, I want a flow to automatically move them to the VIP list. Once this is done I need to create a conditional split based on location. If they are from Quebec, I need to send the email in french, if not (within Canada), then the email should be in english.Furthermore, if they are women I want to send a code for product A, if they are men, I want to send a code for product B. This is very important, i just want to send an offer for a specific product, not the whole store.how is this done? can i do it in just one flow or do i need to move them manually to a VIP list and then create a flow? thanks!

3
stam_marko
Expert Problem Solver II
1 month ago
T
Contributor I
tbenson2024Contributor I
asked in Integrations and Reviews

How to create a customer review request from customers that purchased before we had Klaviyo in Shopify data?

I have a series of several hundred customers that purchased over the past 9 months prior to installing Klaviyo reviews product that I’d like to solicit customer reviews.  What’s the best method for doing so?  

2
T
Contributor I
1 month ago
T
Contributor I
tokioofficialContributor I
asked in Integrations and Reviews

Featured Review Carousel issue - blurry and expanded

why has my featured reviews carousel changed to one blurry image? I have tried removing and re-adding, duplicating theme and adding etc. but still no progress.  

3
M
Contributor I
1 month ago
B
Contributor I
bkatigbakContributor I
asked in Developer Group

Allow Multiple Emails with different ID on Profile

I’m currently trying to Add Multiple Profiles with the Same Email but different ID. I’ve used the external id which is $id. Every time I trigger the profile with the same email. It overwrites and updates the profile and It doesn’t create a new Profile for the one with a different ID? 

3
kaila.lawrence
Community Manager
1 month ago

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