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  • 50 Topics
  • 123 Replies
50 Topics
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Contributor I
edm-PROContributor I
asked in Service
How to disable double optin on a list with an app from Zapier

Hi everyone, sorry i’m completely lost… How do I convert a profile from a Zapier app (systeme.io) directly into an email list to trigger an email flow without the lead needing to provide email confirmation?Even if I uncheck the double opt-in on the specific list, it remains permanently enabled. I've been using it for several days and I'm wasting my time. I need your help please. Thanks a lot for your time

577
TimMartinHarvey
Problem Solver IV
D
Contributor IV
drmaryanndiorioContributor IV
asked in Service
Popup Minimized on Shopify Home Page

Hello,My signup popup is minimized when someone accesses my Shopify home page. Please advise.Thank you.MaryAnn Diorio

486
D
Contributor IV
J
Contributor I
Jennie-GContributor I
asked in Service
How do I remove the SMS Opt-In block?

Hi, How do I remove the SMS Opt-In and Profile Info blocks from my Form? I included them and decided that I want to keep things simple and stick to email only. Thanks!

445
J
Contributor I
H
Contributor I
harlequinContributor I
asked in Service
How to add pop up up to wordpress?

Hi I’m not seeing any code provided after I make my pop up form to be able to embed on Wordpress. Any ideas? Thanks!

645
emma.owens
Community Manager
D
Contributor I
devendraContributor I
asked in Service
Unable to add a terminating condition for a flow for discarded cart feature for multilple discards by same user

I am triggering an event "custom_checkout_started" in klaviyo when any user tries to purchase an item in my website. The event contains a property cart_id which is id of cart being processed. Also in the event i pass profile property "cart_ids" which is array of cart id which the user has discarded. If user completes the payment, the user profile will be updated in klaviyo where the cart id will be removed from cart_ids array. And in the flow i want to add a condition in filter to send the email only if payment is not completed(i.e if the cart_id in event is present in cart_ids property of profile). How do i check that condition? just came to know that we cannot the use the event property dynamically. ex. event.properties.cart_id or something like that. is in cart_idsalternately i tried another approach, i created a list and whenever user starts checkout i trigger profile create api and subscription api which adds the user to the created list. i passed property “payment_status” as pend

565
whereisjad
Expert Problem Solver II
C
Contributor I
clgeoioContributor I
asked in Service
Receiving 500 error when creating flow with ab test

I’m receiving a 500 `A server error occurred` when trying to create a simple flow with an A/B test on an email.Here’s the response { "errors": [ { "id": "2e63cd65-34e9-4885-8301-7865b80b9990", "status": 500, "code": "error", "title": "A server error occurred.", "detail": "A server error occurred.", "source": { "pointer": "/data/" } } ]} I obtained my input by creating a flow using the UI editor (to ensure the metrics and templates exist).I used this as starting point to form the data as per the https://developers.klaviyo.com/en/reference/create_flow API spec.It should be noted that whilst some of the properties (e.g. cc_email) say they must be a string, the definition of the existing flow has this property as null.Here’s full API request to the create flows API. { "data": { "type": "flow", "attributes": { "name": "My test flow", "definition": { "triggers": [ { "type": "metric", "id"

375
Byrne C
Community Manager
O
Contributor II
OlehContributor II
asked in Service
Question About Browse Abandonment Flow – Filtering Orders After First Email

Hi there,I have a question regarding the Browse Abandonment flow in Klaviyo. Currently, I have a flow with three emails set up to target users who browse products but don’t purchase.What I would like to achieve is this: if a customer places an order after receiving the first email, they should not receive the second or third emails in the flow.Could you please advise: What filters or flow conditions should I use to ensure that once a customer places an order after receiving the first email, they are automatically removed from the flow? Do I need to use any specific trigger filters, conditional splits, or tags to accomplish this? Thanks in advance for your help! Looking forward to your guidance.

344
O
Contributor II
L
Contributor I
LoomeContributor I
asked in Service
My flow's has been disapled and I can't turn them on again.

I recently downgraded to a free plan, as I don't send many emails and currently only have 22 subscribers. I had read that my flows would then be paused, but that I would just have to put them Live again myself. But I can't do that? The box is just greyed out and I can't do anything.Is it really right that you have to pay to keep your flows running?

214
L
Contributor I
L
Contributor I
lily_201Contributor I
asked in Service
account suspended

I changed my plan, and Klaviyo charged $20 and sent an invoice, but they still suspended my account. They said it would automatically recover, but it didn’t. I’m really frustrated. What can I do?

204
L
Contributor I
Z
Contributor I
zoemanginContributor I
asked in Service
Custom Property value upload across multiple csv's

I am migrating our database and I’ve got multiple csv files prepared of different lists e.g. they have visited our bar, and they have purchased 2 different products from our online store. For this example they would feature on 3 lists, one for each product and one for the bar - if I have a custom property column in the two product csv’s which are both titled ‘Product Purchase’ but each has a different value under it in the different csv’s will both of the values be added to that customers one profile? Or will one overwrite the other because the title of the customer property is the same? I don’t want to add it as a ‘list’ because the data isn’t within one csv, and I don’t know how to compile the data into one csv in the particular format Klaviyo needs it {“x”, “y”] without it being manual and we’ve got thousands of orders we need to port over.  I hope that makes sense!

374
Z
Contributor I
J
Contributor I
Jennie-GContributor I
asked in Service
Associating pop-up sign-ins according to language

Hi,I’m an English author based in France with books translated in French. I have a pop-up form in English and an associated newsletter list. I cloned the pop-up form, translated it into French and selected targets based on French-speaking countries to view the form based on where they’re located.Here’s my first question. Can I easily associate this pop-up form that I’ve already spent a lot of time creating with a separate French newsletter list? It seems like I have to create the pop-up form while the French NL list is open, which means I’d need to start the form from scratch. Can I simplify this? The second question is how would flows work for French customers. How do you associate a flow based on location when it comes to a purchase? My head is going to explode. Why don’t I just give up now? 😫

364
J
Contributor I
T
Contributor I
theianjohnsonContributor I
asked in Service
Preview email not being received

I’m not receiving the preview email. It appears to send, but I never receive anything in my gmail account -Yes I’m on the free plan No it’s not in spam or promotions I’ve only sent maybe four preview emails this month I successfully sent out an email campaign to ~100 people a few days ago that delivered successfully so I’m pretty sure the account is setup correctlyFYI forcing me to post here and not offering actual support email or chat is super frustrating, if I can’t get help with your product I can’t imagine why I’d pay to upgrade

323
T
Contributor I
D
Contributor I
Dari MoochContributor I
asked in Service
Refund Request

Hi,We were not able to send out any campaigns, and emails were not being delivered — an issue for which we raised multiple support tickets. Despite these efforts, the problem remained unresolved.We also tried to cancel the subscription but were unable to do so through the system. Since we haven’t been able to use the service for the past 90 days, we kindly request a refund. Please review our account activity and assist us accordingly.Thank you.

493
chloe.strange
Community Manager
B
Contributor I
BrookedjContributor I
asked in Service
Branded sending domain issue

we don’t have multiple accounts with Klaviyo .. however receiving this message.“There is a maximum of one sending subdomain per domain level. For more help, please contact Klaviyo support.” when we click Activate.Why would we be receiving this message when we don’t have multiple, and records have been verified..?  

603
emma.owens
Community Manager
F
Contributor I
fd2025Contributor I
asked in Service
Back in Stock Notification - Market Pricing

Hello crew, we just started using the Back In Stock Notification Feature from Klaviyo in Shopify.We saw that the price is shown in the email the customer gets. Is this price the actual price the customer saw when clicking on the Nofiy Me Button or is this price just the “standard” price from the shop. Our prices change from Market to Market and therefore it would be a negative experience if the customer would see a different price in the Back in Stock Email then on the actual product page when they want to buy the product.  

253
Victoria_ap_G
Expert Problem Solver II
S
Contributor I
shexitechContributor I
asked in Service
Klaviyo is Down?

klaviyo seems to be down? is that true?

483
Byrne C
Community Manager
T
Contributor I
TBM OnlineContributor I
asked in Service
Invite customers to join the Customer Hub

I would like to invite new and existing customers to sign in/create an account and encourage them to use the Klaviyo Customer Hub. Is there a link I can email to my customers to sign up?

343
Greg Saunders
Klaviyo Employee
E
Contributor I
ethfergusonContributor I
asked in Service
Cannot add sections to Hybrid Emails

I use hybrid templates as a part of my workflow of uploading emails to klaviyo.I would love to be able to add a universal section to these emails, however this isn’t currently allowed. Universal blocks can be added, however, universal sections do not appear. Also, styles can not be changed in the Klaviyo drag-and-drop builder for Hybrid templates.Can these two features be added to Hybrid templates? 1. Add Universal Sections to Hybrid templates.2. Allow template styling with Hybrid templates.

283
E
Contributor I
R
Contributor I
RebelineContributor I
asked in Service
How to delete cover Overlay in Pop Up Sign up form when trancparency bar isnt there?!

there no transparency bar in klaviyo anymore.how can i delaete background colour ovarlay?I tried otu coulers, dont like them and just simply wnat it back to how it was before. How can I simply delete the background colour again?   

123
K
Contributor I
B
Contributor I
BillFContributor I
asked in Service
Welcome email to previously auto-subscribed accounts

We have a flow that is triggered when someone fills out a sign-up form and is added to a list. The flow sends the welcome email with a coupon that a customer can use once (per our BigCommerce coupon configuration).However, people are also added to the list automatically if they register an account via our BigCommerce website form (whether they place an order or not).Ideally, someone would fill out the Klaviyo sign-up form first, receive the coupon and then register an account when they’re ready to place an order. In reality, many customers register an account first and, as they go through the checkout process, see the sign-up teaser for 10% off and then fill out the sign-up form.Consequently, their sign-up form submission does not add them to the trigger list, as they are already on it. So, they are not sent a welcome email with the coupon.We don’t want to add any additional plug-in to Klaviyo. If someone was added automatically to the trigger list before, the form submission logic sho

162
emma.owens
Community Manager
C
Contributor I
crljenakContributor I
asked in Service
Email all purchasers with an installation video. From Klaviyo, ideally. NOT marketing

Hi all - I've noticed from photos sent by my customers that many of them are installing my product wrong. My photographer just delivered an installation video that I think would be very helpful. How do I send this (at once) (in Klaviyo) to all customers who have purchased the product?All options to import my contacts (from my Shopify store) seem to filter for only customers who have opted into marketing. To be clear, this is not marketing, it is purely a PSA for installing the product correctly.(If the answer is “Klaviyo is a marketing platform, you really can’t use it for a non-marketing purpose” … that’s fine, I’ll find another solution. I am just 99% sure it can be done because I get similar "how to" emails for items that I have purchased, where I did not opt into marketing, that have hallmarks of coming from Klaviyo!)M

372
emma.owens
Community Manager
G
Contributor I
glorianaContributor I
asked in Service
help

 Hello everyone,I am trying to set up my Abandoned Cart Flow in Klaviyo, but I am encountering multiple technical issues that prevent me from sending test emails or running my campaign properly. No option to send test emails – The option disappears every time I try to perform a test, preventing me from ensuring the campaign works properly.2. Syntax errors that are unclear – I receive error messages about invalid syntax, but there is no clear explanation on how to resolve them.3. Integration with my store is connected – However, emails are still not being sent properly, and I have no way of understanding what the issue is.4. No support or assistance options – Live chat is blocked, there is no email support without payment, and there is no organized response anywhere. I am very disappointed by the lack of proper support for basic setup issues, especially since I want to test Klaviyo before committing to a paid plan. If I don’t get a solution quickly, I am seriously considering switching

332
emma.owens
Community Manager
E
Contributor I
erkambadankaContributor I
asked in Service
I accidentally converted my account to a test account

Hi,I accidentally switched my Klaviyo account to a test account. I want to revert it back to a regular (live) account, but I cannot contact support because I’m on the free plan.Can someone from Klaviyo please help me fix this? My account email: iletisim@urlaatelier.com Thanks.

392
Byrne C
Community Manager
P
Contributor I
PikkoContributor I
asked in Service
Being overcharged for SMS Credit

  Hi Klaviyo team,I’m on the free plan and recently noticed my SMS usage has gone over because foreign SMS credits (Belgium, Germany, Netherlands, etc.) were charged — but I’ve checked and all my recipients are +61 Australian numbers.Specifically, this happened in my flow called Shipment Delivered – Standard between May 1 and May 10, 2025. All recipient numbers are +61 (confirmed in the recipient activity report). No foreign numbers are on my list. Yet the system shows foreign SMS credits being consumed, pushing me past my monthly allowance. Could someone please help investigate why domestic numbers are being billed as foreign and advise if this can be fixed or credited back?    

242
emma.owens
Community Manager
E
Contributor I
essentiaContributor I
asked in Service
Webflow Form working on webflow.io but not on custom domain.

Hey Everyone, I have a weird bug. So my Klaviyo form is working like wonder on the webflow.io domain but for some reason it’s not working properly on my custom domain.I’m using Shopyflow as my API to connect Shopify to Webflow BUT I only setup klaviyo in my Webflow code snippet. So it shouldn’t interact. Weird. On my custom domain, it’s loading for age and nothing is happening :/Here are the screen : Any help would be greatly appreciated ! 

222
emma.owens
Community Manager
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