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Hi there - 

My sign up form is suddenly getting this error “An error occurred when submitting. Please try again later.”. All integrations look to be okay, as well as all sign up form settings. Grateful for any advice! 

Hi,
Could you try checking if any ad blockers are enabled since they might interfere with Klaviyo form functionality. 
Try further clear your browser cache and cookies to see if that helps. 
Also check the form settings to make sure it’s set to display on both Desktop and Mobile usage under Behaviors


Hi Fario - 

 

Checked for ad blockers and cleared my cache and cookies. Klaviyo is showing the sign up form should be visible on both desktops and laptops. 


Mine’s doing the exact same thing for a client; the emails are actually being submitted, but not signed up to email marketing. The message reads ‘An error occurred when submitting. Please try again later.’ and I’ve done everything instructed on various forums but to no avail.


Hi ​@Izzieragecreative ​@dmarksboose

Can you also confirm that you have a list associated with the sign-up form? If it is left blank, it can cause this error message. To check:

  • Edit the form
  • Click on Submit button
  • Choose a list where the subscribers should be submitted
  • Publish the changes and test the form again

I’m also including our troubleshooting sign-up forms article. I hope this helps!

~Chloe
 


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