Editing Popup but the columns are getting blocked so I can't select what I want

  • 9 April 2022
  • 1 reply


Need help with this urgently. The rest of the options in the column keep getting blocked by the section. I attached a pic below to show what I mean. As you can see, I’m trying to select the Go To URL option but it won’t even show it. Please let me know how to fix this! Thank you!



Best answer by David To 11 April 2022, 17:10

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Userlevel 7
Badge +58

Hello @zrqlife,

Welcome to the Klaviyo Community!

That’s certainly an odd behavior! I’ve seen this occur in small instances if you’re using Klaviyo on a small sized device. What I’ve noticed helped in instances like this is scrolling to the very top to allow the dropdown menu to expand upwards. Another option would be to minimize all the additional customization menus to give the Button Click Action more room to expand. 

I would also advise checking to see if your browser requires any updates and additionally to clearing your cache and restarting your browser.

I hope this helps!