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Signup Form not adding mails into New Subscriber List


talhahussain
Problem Solver IV
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Statics show there are 8 submissions  in “New Subscribers”

but there are just one Member… Why???

Best answer by MANSIR2094

Hello ​@talhahussain 

The difference likely arises from:

 

1. Unconfirmed Subscriptions: Subscribers may not have completed a double opt-in process.

 

2. Duplicate Submissions: Only unique entries count as members.

 

3. Invalid Emails: Fake or invalid addresses are excluded.

 

4. Membership Criteria: Some submissions may not meet required criteria.

 

Check the submission status or platform settings for clarity. Let me know your platform for tailored guidance.

 

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2 replies

MANSIR2094
Problem Solver IV
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  • Problem Solver IV
  • 172 replies
  • Answer
  • January 8, 2025

Hello ​@talhahussain 

The difference likely arises from:

 

1. Unconfirmed Subscriptions: Subscribers may not have completed a double opt-in process.

 

2. Duplicate Submissions: Only unique entries count as members.

 

3. Invalid Emails: Fake or invalid addresses are excluded.

 

4. Membership Criteria: Some submissions may not meet required criteria.

 

Check the submission status or platform settings for clarity. Let me know your platform for tailored guidance.

 


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  • Customer Champion
  • 15 replies
  • January 8, 2025

Hey there, super valid question that does have people scratching their heads sometimes, as the above contributor mentioned, it is most likely duplicate submissions and the persons email will only appear once in your list, you can test this yourself with an embed form and different emails etc so you can understand the logic a bit better. Also worth checking your consent settings on the list to ensure you have your preferred opt in settings on here.

 

Here is more info in this article on this exact topic: https://help.klaviyo.com/hc/en-us/articles/4409993525403 happy lead generating! :) 

 

Ash