Why does my form's field grabs mouse focus?

Why are the developers silent? 7 Months passed after pointing out the bug?

Today I launched a campaign - on mobile in chrome in a private tab when opening a popup window autofocuses on the email input field and opens a half screen keyboard.

This is very bad usability

Hi @JayH,

Thanks for sharing this question with us.

You may want to look into the mac pointer settings or the browser-specific settings if it’s only occurring for Safari (and not impacting other browsers). Here’s a link to their support forum and here’s a link specifically for mouse support.

I hope that’s a helpful start.

Thank you for your reply.  

I am my developer.

I’m placing the form into the page using your own Klaviyo provided javascript snippet.

I believe what is happening is the form field is simply titled “email” and I’m thinking browsers are just jumping to forms listed as “email” and assuming it should be autofilled, and focus is pushed to the field.  Just so happens mine is at the bottom of my page, which is annoying.

The good side is this form is used by far much more than any other field.  I do with i could hide it though for known klaviyo users of a particular list.