Get advice on building and designing signup forms that convert.
- 632 Topics
- 1,797 Replies
Hi all,When I registered my email at klaviyo via the form, it worked and I got an email entitled "Confirm Your Subscription".That's fine, but how do I edit that email? I want to change some of the colors in the email and edit the subject in the email, but I don't know where I can change them.Anyone can help? Help.Thank you.
Hi there,I have several signup forms on my website, and now 3 people have said it doesn’t work. I can’t reproduce the error in incognito or on any device. But one user sent me these screenshots:Anyone know where this is coming from? Is it an ad blocker? As I see, drift is also blocked.
I have a form active on my site that allows the customer to complete a sample request form which includes their mailing address. However, I cannot see the mailing address in the customer profile. It’s collecting the information, so I know it’s somewhere, but how do I get it to display in the customer profile?
I am trying to create a 1 question survey for visitors coming to our site. We currently have a subscription popup that activates 7-8 seconds when someone is on the site. We are getting some people to subscribe and we are able to ask them the survey question “Are you currently bald”.However, we want to have a popup that fires as soon as someone comes to the site that just asks the question. We are not looking to collect email addresses. We just want to know the percentage of individuals coming to the site that are bald. This will help with advertising later on. I was able to successfully create the popup WITHOUT an email address field, but the data doesn’t seem to be sent to Klaviyo without having the required email. Is there a way to do a custom report to see this information? We are not wanting to use a third party integration due to security processes and approved apps. ANY HELP WOULD BE APPRECIATED!
We’ll be collecting email addresses as a conference soon and I’m a little worried about the reliability of the Internet connection. Hopefully we can just use a regular sign-up form on our website, but I’d like to be prepared in case we can’t get online.What solutions have people used for collecting emails without an Internet connection?We’ll be using Amazon Fire (Android) tablets.
I am populating a popup form on my website load for subscribe the newsletter and emails.I want if a user fill the information and click on signup page then klaviyo should match if the user is already subscribed. if yes then show a msg that you are already subscribed. Pls revert on firstname.lastname@example.org
Hi!I have Klaviyo connected with Shopify (with the App).My sign-up form (in a pop-up) shows only “First Name”, “Last Name” and “Email” fields and populate a specific list in Klaviyo.I want to add 2 fields : month and day for birthdays. I cannot find how to add these field (on Klaviyo side or on Shopify side) since I cannot edit this sign-up form.Thanks in advance for your help!Ren
Hello,I am working on a project which i almost done with it, the problem that am facing now is that i have done every that was necessary to link klaviyo popo up with the shopify. When have tried several times i came to noticed that the site was not build with shopify but hosted on shopify. Anyone that can help me out?Please i need answers.Thanks
Is there a way to only have one pop up show at a time? We have a fly out popup to show immediately when a subscriber enters the site and we also have a exit intent pop up to show when a visitor is exiting the page. I added a time delay to the exit intent to hopefully solve this issue of having both forms show up at the same time.
Hi Klaviyo community,I have an email signup form on my site which has a loading delay that’s triggered after a user scrolls 30% of the page. I have recently been informed that this popup is not ADA compliant as it causes two accessibility issues. The first was that the popup didn’t take primary focus when it was displayed, and the second was that it wasn’t announced when it was displayed. My questions are - has anyone dealt with a similar issue and successfully troubleshot it? There aren’t advanced options in the WISIWYG tool to tinker with things like this. Could removing the delay solve the issue? Also, is this working as designed, or could there be a conflict with my Shopify theme that is keeping the focus on the page rather than shifting it to the popup form? Thanks in advance!
I'm really interested in using the Shopify back in stock feature listed here: https://help.klaviyo.com/hc/en-us/articles/360001895651-How-to-Install-Back-in-Stock-for-ShopifyHowever on my site it shows on every variant instead of just the sold out ones, and the submit button doesn't lead to anything. Is there a fix for this? I’ve had a look at different posts but couldn’t find a solution. I'm using showcase if that helps!Thank you!Edit: also the URL does change so I believe the variants are being recognised
Hi sir,I have done a newsletter popup for new subscribers. I wan to show the popup for all users except subscribers in segment of NEWSLETTER. I have tested all the “TARGETING” conditions, but pop not loading second time for all users when entering to website. Kindly take a look and help me!!!
I have a question about the email confirmation rate. In the last 30 days, 156 users filled up our sign-up forms, and only 48 of them get on our list. So the confirmation rate is about 31%. We have a double opt-in. Is that a poor result? What's the average confirmation rate? Thanks!
Hi,Can I use legacy forms to create custom profile properties for existing profiles, rather than create new profiles with new custom properties?I want to collect existing users’ birth dates, and the manage subscription page is not a good enough solution, as I cannot use a date picker, and users must use the American date format for Klaviyo to update the field as a date field.Thanks
Hello,I am French and I use a translator so I want to apologize in advance.After searching for several hours, I still can't find how to translate the error message on my pop-up newsletter form.I would like to translate "This field is required" as shown in the screenshot in French.If you have the solution I'm interested!Thank you and have a nice day
Hi all,I have a problem with the subscribe form on my Shopify, see the picture I sent, I tried to subscribe to the form at the bottom of the shop, but when I subscribe it doesn't send on Klaviyo and my flow on Klaviyo nothing happens.How do I get the form at the bottom of my shop to receive emails from customers and have them sent to Klaviyo?Thank you.
I have created a multi-step name and email form in Klaviyo. I had two fields, one for first name and one for email. I have gone into the form today and the placeholder text has disappeared and I have no idea how or why this has happened. Is anyone able to assist?This is what my form looks like and below shows what the placeholder text should be.
HiI am pretty new to klaviyo, store has not gone live fully. I like to ask about signup forms(embedded). I have a page for people to subscribe. However, when I browse to this page personally, I get captured by klaviyo into the profile, even though I have not subscribed. TBH I am not sure how I got captured, my guess is maybe a popup captured me. Yes I have a popup sub message and an embedded(in its own link). I am not sure then if I should select the radio button “Dont show to existing Klaviyo profiles”. But I want to show to everyone that has not subscribed until they sub. Am I understanding this wrong? Is there an alternative, where I choose “show to all visitors”, but somehow will display a different message if already subscribed? Any help would be appreciated. thanks.
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