Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 986 Topics
  • 2,804 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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986 Topics

S
Contributor I
StevenEmailContributor I
asked in Sign-up Forms

Coupon Assigned after customer purchased.

Hello! I was tracking a customer journey and i noticed that the “Coupon Assigned” trigger was sent a whole 2 hours after they completed the sign-up form. Causing them to cancel an order.  I’m wondering why the coupon would be assigned so late? Here are some images showing the timeline.  They subscribed to the promo pop-up at 7:24 pm  then the coupon was assigned at 9:39 pm

1
bluesnapper
Partner
1 hour ago
K
Contributor I
KaunisContributor I
asked in Sign-up Forms

Why are my subscribers coming up as not subscribed?

Hi, so I made a sign up flyout form for email subscribers. It is live and works, BUT when you go into the profiles it says on all but 1 that they have not subscribed? Why? They have to physically put there details in and click submit for it to come through as subscribing. Its pretty simple to work out and I've gone over the steps so many times and still can not find what I did wrong.

3
DavidV
Partner - Gold
4 hours ago
V
Contributor I
VVN88Contributor I
asked in Sign-up Forms

Content behind an email wall (sign up forms)

Hi, we have an outlet within our Shopify store and I want to capture emails before users enter the outlet by triggering a pop up that acts like a wall - so user has to enter email details before entry. I have followed the very helpful step by step process to create a custom trigger (sign up form) and pasted the code onto the relevant Shopify page but the form is not showing up. Here’s the code:<button class="klaviyo_form_trigger">Click here</button><script type="text/javascript">    document.querySelector('.klaviyo_form_trigger').addEventListener('click', function (){        window._klOnsite = window._klOnsite || [];         window._klOnsite.push(['openForm', 'VwTBSM']);I have pasted it into custom liquid heading within Shopify. Does anyone know what I am missing as I am sure I am close to doing this.  

3
bluesnapper
Partner
17 hours ago
A
Contributor I
anonoyingContributor I
asked in Sign-up Forms

How do I become a verified sender on email marketing?

How can I become a verified sender? I filled in my own email and of course it landed it my spam but it said ‘unverified sender’ how can I become a verified one?

3
Ashley I.
Partner - Silver
1 day ago
R
Contributor II
Randyt816Contributor II
asked in Sign-up Forms

Email and SMS pop ups

I have created email and SMS popups through Klaviyo for my Shopify store. The popups work like they are suppose to on mobile devices but they are not working on laptops. I have gone back and checked all the forms and can’t find any issues as to why they are popping up on my laptop. Any help would be greatly appreciated

2
R
Contributor II
1 day ago
T
Contributor I
thomasdenilContributor I
asked in Sign-up Forms

form on our website is not displaying a “subscribe” button

Hi, For some reason the embedded sign-up form on our website is not displaying a “subscribe” button, but on the mobile version. Everything is working ok on the desktop version. The button is marked as “shown on all devices.”Any help is appreciated as this is super urgent.Thanks!

2
Taylor Tarpley
Community Manager
2 days ago
suchi_klavier
Contributor IV
suchi_klavierContributor IV
asked in Sign-up Forms

Double Opt-In setup

Hi Klaviers, My ecommerce website is based on shopify and currently the emails are being triggered from Hubspot. Objective: I want to setup the double opt-in email first in Klaviyo.  Is the double opt-in email gets auto triggered ? I could see default opt-in email & success page. Or Do I need to setup from the flows ? Double opt-in is enabled for the Newsletter list.Does that mean that the list has the audience only with double opt-in ?  Is the double opt-in emails are being triggered ?  Little confused here. Please help. Thanks in advance.Suchi

6
Taylor Tarpley
Community Manager
2 days ago
W
Contributor I
whitedaisyukContributor I
asked in Sign-up Forms

Newsletter sign up form submits different to pulled list

Hi, I am a new business, I have a sign up form from Klaviyo integrated with Shopify. I have 43 signups to the form but only 25 in my newsletter list - is this because people have tried to sign up more than once? I can’t seem to cross-check because I can’t find the exact 43 emails that have signed up - is there a way to pull this? Thank you!

1
Sujal
Problem Solver IV
3 days ago
G
Contributor I
george12345245135124Contributor I
asked in Sign-up Forms

How to check what page is getting the most sign ups from a popup?

Hi, I’ve got a question regarding sign up forms and how to track what page on our website is getting the most sign ups. I was wondering if there is a way to identify what page is getting the most sign ups and put these people into a segment?  Thanks, George

1
Taylor Tarpley
Community Manager
4 days ago
J
Contributor II
JustynaContributor II
asked in Sign-up Forms

Flyout / pop up bullet points not visible

Hi there, recently I created some Flyout/popups with a sign up form and noticed that the bullet points I added and see in Klaviyo aren’T visible when Live. Could you please advise how to fix it? Thanks 

1
bluesnapper
Partner
5 days ago
V
Contributor I
valwigsContributor I
asked in Sign-up Forms

Opt In Form Submit Button Not Working

We have an opt in form on our website for customers to join our Discount Club, however the submit button is not showing on mobile even though it is on desktop. As a large amount of customers use mobile they are having trouble joining. It used to come up and work fine but we are unaware as to when it stopped appearing. Can anyone throw any light onto this please?

2
V
Contributor I
6 days ago
A
Contributor I
AurianeContributor I
asked in Sign-up Forms

Klaviyo doesn't save contacts to the right list when they come from Google

When my traffic comes from Google and visitors sign up for a Klavyio pop-up embedded on my site, Klavyio doesn't save them to the right list.Klavyio indicate that customers sign up for my newsletter via my site and that it imports them from Shopify. This is a mistake, as they sign up via the Klavyio form.Profiles should be added to my POP UP list, not my newsletter list.Do you know what could explain this?It seems to me that this only happens when the traffic source is Google. Basically when I'm pretty sure that I should be seeing this (checked on Hotjar) :I'm seeing this :Thank you in advance for your help

2
A
Contributor I
6 days ago
Y
Contributor I
ynemaoContributor I
asked in Sign-up Forms

Sing-up form pop up not showing (WooCommerce) worked fine until 2 weeks ago

HiyaWe use Klaviyo on our WooCommerce store. I have set up a Sign-up form pop-up to capture emails and it seemed to be working fine until 4th April, but now it’s not showing anymore. We used to have hundreds of views, but now we have 0.I have uninstalled and reinstalled the Wordpress plugin, but it doesn’t seem to be working.When I look at the integration, it is enabled, and recent store data is still being synced.I don’t have an AdBlocker and am viewing in incognito mode, but there’s no pop-up to be seen.Can anyone tell me how I can get this to work again?

1
Taylor Tarpley
Community Manager
6 days ago
A
Contributor I
anonymuuusssContributor I
asked in Sign-up Forms

BACK IN STOCK doesnt appear! Please help

hello, I have a big problem and would be really thankful if someone could help me . so I have the dawn theme and I installed the back in stock code and it worked. But later I don't know when exactly I noticed it was gone and it didn't show up anymore. maybe I changed something in the theme but as I said I can't remember.  i have the original theme code and I would like to compare the two codes but I don't know which files I need to compare to find the problem. I already checked theme.liquid and there isn't any problem it must be any other file.   does anyone have an idea how I can solve the problem ? Please help me thank you 

1
Taylor Tarpley
Community Manager
6 days ago
K
Contributor I
kristian9905Contributor I
asked in Sign-up Forms

Google / Facebook login for Klaviyo list

Hi there, new here but haven’t been able to find a topic that answers my question yetIs it possible to create a popup as shown in the attachment that links all sign-ups to Klaviyo CDP?Been playing around for a while now but can’t seem to make it work.Many thanks,Kris 

1
Taylor Tarpley
Community Manager
6 days ago
G
goalcrazyNew Member
asked in Sign-up Forms

How to stop a bot from joining my email list 100s of times per day

Hello, tow week ago I started getting 100s of spam emails joining my newsletter per hour. It seems to be the same person… the email address starts with the same name with then a string of numbers and letters. They literally join my email list several times per minute! They have added over 8000 emails to my list in just a couple weeks. I have surpassed all of them, and now turned on double authentication when someone joins my list. But is there any other way to stop this? Has anyone else had this happen? Thanks, Jason V.

3
S
Contributor I
6 days ago
H
Contributor I
HendersonContributor I
asked in Sign-up Forms

Is there a way to clone a sign up form from one account to another?

Hey, we have 5 different Klaviyo accounts and would like to add a few sign up forms. However, creating a new signup form for each of the accounts is really a pain.Is there a way to clone a signup form to another account like with the flows or templates?

16
K
Contributor I
7 days ago
L
Contributor II
lemonandlineContributor II
asked in Sign-up Forms

iPad email list sign up for brick & mortar

I want to build a simple sign up form for an iPad. The concept (nothing new of course) is an iPad station in my store where people can sign up for the email list. Ideally it goes back to square 1 for the next person after completion. Are there any tutorials for this - I’ve searched and can not find a solution. Any help is appreciated!

8
L
Contributor II
7 days ago
NDA
Partner - Silver
NDAPartner - Silver
asked in Sign-up Forms

Using a form to collect emails at a live event - Reset the form after submit?

We’ve got a full page signup form which we want to display on an iPad for in-person events. After someone submits, we need the form to reset so that’s it’s ready for another person so use it. I haven’t been able to find a way to achieve this in the form settings. Anyone have a solution for this?

5
N
Active Contributor I
8 days ago
J
Contributor I
jaime1985Contributor I
asked in Sign-up Forms

Move the gift icon

Hello, How can I move the gift icon from my website? I have another icon there and it doesn’t look good.  I am attaching a picture 

2
J
Contributor I
9 days ago
D
Contributor I
danika.ft.artContributor I
asked in Sign-up Forms

Invalid JSON in tag 'schema'

Hi there!I’m trying to install an embedded form in the footer of my shopify site. I’ve followed the instructions in the help guide and searched for answers to similar questions, but no luck.I’m getting an error that says Invalid JSON in tag ‘schema’. (See screenshot)Please help! My website is sooooo close to finished… 

1
D
Contributor I
11 days ago
A
Contributor I
AlexemailsContributor I
asked in Sign-up Forms

Looking for a pop-up tool that declines emails from existing profiles

We’re looking to do a ‘spin-to-win’ promotion to collect new emails, but Klaviyo’s native pop-ups can’t decline existing profiles, and the couple of external tools we’ve tried through Shopify don’t validate against existing users in Klaviyo either,

2
A
Contributor I
12 days ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Sign-up Forms

Can I add a hidden property to submit what URL a user is on upon form submission?

I have a pop up from which I would like to pass page url information as a silent property so that the welcome email can mention that brand ( or even better shopify product vendor information ). Is this possible? Thanks in advance Sean

14
B
Contributor I
12 days ago
S
Contributor I
simpliPetsContributor I
asked in Sign-up Forms

Need Help with Consistent Property Values Across Klaviyo Signup Forms

Hi everyone,I’m facing a bit of a challenge with signup forms and how they handle specific profile properties.In my setup, I have 2 different signup forms that users can fill out to subscribe to our newsletter. One form includes a checkbox with a profile property of ‘NewsletterConsent’ and a property of ‘true’. The second form has a profile property also of ‘NewsletterConsent’ and a value of ‘true’ attached to the button.Here’s where I’m having the problem:On one form, when a user checks the checkbox and submits the form, the NewsletterConsent property is updated in the profile as ‘[“true”]’. On the other form, the exact same action results in the property being set as ‘true’ – without the square brackets and quotations.Ideally, I’d like all submissions to result in simply ‘true’. How should I go about this?Thanks in advance,Brian

3
bluesnapper
Partner
13 days ago
B
Contributor I
BauPatContributor I
asked in Sign-up Forms

Show Kavyio popup based on Shopify product collection

Hi,Is there a way to show a specific Klavyio pop when a product in the shopping cart belongs to a specific collection?Also, is it possible to target more than one Brand in the field: “Show based on product in cart”?If so, should we use “|” or  “;” or “,” to separate brands?Thanks in advance for your help.Pat

4
retention
Partner - Platinum
13 days ago

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