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Hi! So I made a desktop-only sign-up form and configured it so that existing Klaviyo profiles do not see the form. Although I already have a Klaviyo profile, I've noticed that I continue to receive the form both at the office and at home. I spend a lot of time working on the desktop version of the website, and given how much better my mobile form works, I presume that this is lowering my submission rate. Any help is much appreciated! Thank you in advance!
Best answer by David To
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+60
Hello
Welcome to the Klaviyo Community!
Chances of why your signup form is still appearing despite already having the Don’t show to existing Klaviyo profiles behavior enabled is due to your cookies rather than IP. Instead of using IP addresses to recognize your site visitors, Klaviyo uses cookies.
I’ve mentioned this prior in several Community posts which I’ve included below:
I hope this helps!
David
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