Sign up form closing after clicking outside of the form

Question

Hi,

when the signup form pops up, even if I don't click the X mark and I click on any other spaces on the website, the singup form will disappear, how could I fix this?

www.minidrago.com

10 secs later it will pop up.

I noticed this Klaviyo website sign in form is also like this. It is annoying.

Thanks

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Best answer by David To 6 May 2021, 18:09

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David To · Accepted Answer

Hello @delonghuang,Thanks for sharing this question with the Klaviyo Community!The behavior of the popup form closing automatically after clicking anywhere outside of the form’s body, such as on the website itself, is expected behavior. This is because users whoclick outside of the popup form’s body is typically an indicationthat the userno longer wants to engage with the form. This form behavior is also standard practice as highlighted in the following blogs:Mozilla DeveloperWhat Is a Modal and When Should I Use One?Best Practices for Modal WindowsOther workarounds to have the signup form remain on the website despite clicking outside of the form’s body would be changing the form from a popup to a flyout form. Flyout forms do not have this limitation of the form closing should a user click outside of it’s body. Alternatively, you can also custom code your own popup form utilizing HTML/CSS which offers you complete control over the customization of your form and its behaviors. If you decide to go this route we would recommend reviewing the articles below that may assist you in custom coding this form and/or reaching out any one of our knowledgeableagency partnersto assist you in this endeavor.Legacy Signup Forms vs. Built-In Signup FormsHow to Add and Customize a Legacy FlyoutThanks, and have a great rest of your day!-David

marissanunez · Answer

Hi @delonghuangJust to add to @david.toand the great resources he shared, clicking outside of the form is usually my go-to move (as a consumer)to close a form when I’m not immediately able to see the “X”. I definitely think a fly out form could be more helpful as it won’t take up the entire screen so people won’t click out of it as easily. On the opposite end, you could also increase the size of your sign up form so it takes up more space on the page and give people less of an opportunity to click outside of it?I hope this helps!

Sign up form closing after clicking outside of the form

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