+2
Hi
I created a Signup form with Klavio on 9.14.21. I can see it on the desktop. I want to change the color of a button and now I can't find the Signup form I created. My dashboard is empty, I can create a new form and it wouldn't be a problem for me, but unfortunately I can't deactivate the old version because I just can't find it.
What can I do?
Thanks for the help.
Best answer by stephen.trumble
View original
+2
Anybody knows, where the created forms are? My Dashboard is empty. To this Ican see the live signup form just from the last 30 days and I am not able to change it. Anyone can help me with it?
+60
Hey
Thank you so much for reaching out the Klaviyo Community for help with this!
I did a quick search on your website and inspected the source coding. It appears like you have two different accounts integrated with your shopify store. The signup form is likely connected to the other account/email address. You can contact Klaviyo Support to get help with the duplicate JavaScript code and getting access to the original account where the signup form is located.
Hope this helps get you back on track! Thank you for being part of the Klaviyo Community!
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