I have created a pop up form for my website to appear within 4 seconds of the customer landing on the homepage.
This seems to work only sometimes which is hard for me to determine how it looks on the wesite.
Additionally, to this my major issue is that I also have a cookies prompt that pops up from the start of landing on the page, and if the customer is to click this or anywhere outside of the pop up, the pop up dissappears therefore losing the chance for the customer to potentially subscribe.
It happens so quickly, that even if you’re scrolling as it pops up and you didnt realise it instantly disappears. I have tried looking for others with the problem and reviewed the behaviours and guides but nothing is obvious.
Any help would be greatly appreciated!
Best answer by Dov
Thank your for sharing this information with the Klaviyo Community.
With respect to your first question, I recommend testing using a separate browser or an incognito browser and clearing your cookies/cache. More often than not, it is a browser-specific plug-in or cookie interfering with a form display.
With respect to your second issue, I recommend trying a Flyout form. This type of form will "fly out" from the side of your website after a set delay period -- it is less obtrusive than a popup form, but more attention-grabbing than an embedded sign up form. Additionally, it will not close out if you click away from it like a Popup form does.
Thanks and have a great day.