This is my first post, I’m new to Klaviyo and relatively new to shopify.
Our issue is with the signup form. I have set it up to popup. I have experimented with different options but because of this issue, am now testing on the simplest of options. See below setting.
This would surely mean, it pops up to everyone, all the time. No matter concerning cache or cookies. Either way, I’m trying on incognito mode to clear this up. However, sometimes it works (about 10% of the time) the rest, nothing happens. It usually works first time, if I change a setting in the backend, but then stops again.
We have not launched the shopify site yet, but have it available in password protected mode but am testing it sometimes without the password both in incognito and normal browser. Tried this in safari and chrome both on mac and windows. It works sometimes in password mode, mostly not as noted above. Same for when the site is live.
Form is live.
I only have one klaviyo account working on the site.
Any help appreciated.
Best answer by DovView original