We integrate Kalviyo with shopify. We make Single opt-in setting. When customer subscribe from newsletter form its showing in shopify customer and Klaviyo profile but not linked to list.
Best answer by stephen.trumble
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Userlevel 7
+60
Hey
Thank you so much for asking the Klaviyo Community for help with your signup form and list!
I have a couple of quick questions for you, Is the signup form from Klaviyo or Shopify? If it is a Klaviyo signup form, do you have it directed to the correct list? Often times the signup form is either a Shopify form which will not add profiles to Klaviyo unless you manually upload the profiles via CSV file or that the Klaviyo sign up form is directed to a different list than intended. From my experience, it is most likely that the newsletter signup form is from Shopify and you will either need to create a Klaviyo signup form or manually upload the profiles.
Hope this helps! Thank you for being part of the Klaviyo Community!
+2
I am using theme newsletter form. It adding customer profile in klaviyo but not linking it to list.
+2
Customer is added in profiles but not subscribed to list.
Userlevel 7
+60
Hey
When you open the profile, on the right side there should be a section List & Segments where you can see what list they are being added too. Likely they are being added to a different list than what you are anticipating.
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