HI All, we’re pretty new to Klaviyo coming from Infusionsoft.
Here’s my issue: Contacts consistently “re-subscribe” in order to attempt to gain access to another coupon code.
How we used to handle it:
Facts: we offer a one time larger discount for signing up. This is used often. Some contacts either forget they are already subscribed to our list or they attempt to gain access to that same discount again by using the form again.
In Keap/Infusionsoft, it was a very simple matter to check to their status and send them a different email. Example - is contact already subscribed? Yes → Send email that informs them they’ve already subscribed. No? → send them the first time welcome email.
But in Klaviyo, when I fill out a form a second or third time.. I receive no email. No welcome email, no welcome series, no nothing - despite the fact the “success” message says go look for a confirmation email. Feels sloppy.
I was on a different website and I tested what they did, and their form stops you right on the spot if your email address is already known, pretty slick.
What is the Kalviyo way?
Best answer by Taylor Tarpley
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