+2
Anyone have any suggestions? Our customer service team is getting e-mails constantly from customers who have ordered letting them know they saw the 10% off pop up. Not sure if there’s something I’m missing in my setup.
Best answer by Omar
View original
+44
You could also create a segment for those recent purchasers, just realize that segments are not updated realtime so there might be some delays.
Also make sure that if people close down the popup they don't keep re-appearing to them for a specific time period.
In short play around with the options, check where the issues arrises (see if you can replicate the problem) and adjust exclusions
+9
Thanks!
-Cass.
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