SMS virtual contact card support

  • 31 March 2023
  • 1 reply

Badge +2

Hey team,


Thanks for your time today! I was still a little confused about the contact card in the SMS welcome flow so I had a little look in to how to set it up and it looks as though its not offered in AU or NZ?


“Because virtual contact cards convert a message from SMS to MMS, they can only be sent to recipients using United States or Canadian phone numbers. Virtual contact cards will be removed from messages sent to United Kingdom, Australian, and New Zealand numbers, which can only receive SMS messages from your account.”

I read that in this article:


If this is correct, should we just remove that step from our welcome flow?


Thanks for your help!



Best answer by David To 31 March 2023, 23:53

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Userlevel 7
Badge +60

Hey @Danielle NZ,

Welcome to the Klaviyo Community!

You’re absolutely correct! Virtual contact cards are currently only support in the United States and Canada. This means they are not supported in United Kingdom, Australian, and New Zealand.

If you had a singular welcome flow with a virtual contact card step, I would suggest putting a conditional split prior to the step! 

I hope this helps!