Why does my SMS list say they are not subscribed or opted in? How do I fix that?

  • 18 August 2023
  • 1 reply

  • Anonymous
  • 0 replies

I have subscribers coming in through zapier where they are subscribing to emails and SMS, yet they only come into Klaviyo as subscribed to email. How do I fix this and get my current list onto my SMS as well as those new contacts subscribing?


Best answer by Taylor Tarpley 19 August 2023, 00:41

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Userlevel 7
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Hi @hypnors


Welcome to the Community! Happy to help! 


 Adding SMS consent via Zapier is a relatively new feature, which in the past would constitute an API integration. However, we have had another user ask a similar question and find a solution, I thread them below so you can gain more insight! 


Hope this helps!