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Klaviyo plan downgrade

  • December 18, 2023
  • 2 replies
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I downgraded my plan recently to the free plan from 2,500 active profiles and 25,000 email sends ($60 per month). I was under the impression that that subscription would last until the billing cycle ends at the end of December, and then id be downgraded. however I’m now being told i need to upgrade to send the amount of emails as before. please can you clarify?

Best answer by Taylor Tarpley

Hi there @chloeetheridge

 

Thanks for your question! 

 

Sorry for the confusion, but as our documentation states, downgrades take place immediately! 

 

Very sorry for the inconvenience, 

-Taylor 

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2 replies

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it would be better to submit a ticket support here
https://help.klaviyo.com/hc/en-us/account-access-request
 


Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • Answer
  • January 16, 2024

Hi there @chloeetheridge

 

Thanks for your question! 

 

Sorry for the confusion, but as our documentation states, downgrades take place immediately! 

 

Very sorry for the inconvenience, 

-Taylor