Hi everyone,
I have two questions regarding Klaviyo’s new pricing and would appreciate any insights:
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Billing Date Clarification:
Klaviyo’s official notification states: "Your account will be upgraded if you still exceed your active profile limit on your billing date after February 18th." Since my billing date is the 13th of each month, does this mean that I won’t be charged according to the new pricing until March 13th (next month’s billing date)? -
Request for Account Manager Assistance:
I would like to work with an Account Manager to help us manage and suppress inactive profiles in our account to avoid unnecessary charges. I’ve previously reached out to customer support via email, but I haven’t received a response. If anyone has a contact or can point me in the right direction, I would greatly appreciate it!
Thanks in advance for your help!
Maggie