Klaviyo is already added into the onsite javascript, but I don't see any data coming through.
I tried adding the code for too but that didn’t work either. What can I do to fix this issue?
Thanks.
Klaviyo is already added into the onsite javascript, but I don't see any data coming through.
I tried adding the code for too but that didn’t work either. What can I do to fix this issue?
Thanks.
Best answer by alex.hong
Can you clarify that your active on site is properly installed by following our documentation here. This metric will only be tracked when a customer is cookied within the browser. Otherwise, active on-site will not trigger. So if a customer is going around your site and does not get cookied until they start a checkout, we will track active on-site when they go back to another page.
I would also double check that your integration is properly installed. It can help to do a clean reinstallation of your integration. Or you can remove the Active on Site code from the store. Then login into your Klaviyo account, click on the account name on the top right, select the Setup Web Tracking option in the dropdown menu, and follow the instructions on the page.
After you adds the Active On Site code back on your site, you need to enter the store URL in step 2, press the Next button and wait for the button at the bottom to turn green. Once done, you can test the Active on Site by adding your email to a list then going to your website and browsing for a while.
Please report your testing here,
Alex
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