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Process to add Credit Card Payment is always loading


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I wanted to upgrade my Klaviyo Plan and tried to add my Credit Card as a payment method.

 

If I click on the button to confirm my datas, it won’t stop loading. So it’s not possible to add my credit card as a payment method.
 

It‘s a big problem cause my clients need to get important emails but it’s not possible cause it’s not working to add a credit card!

Best answer by Manny Singh

HI @Joel Lücking , looks like support would need to help here as it can’t be done through the community:

 

 

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3 replies

Mailbox Manny
Partner - Silver
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  • Partner - Silver
  • 417 replies
  • Answer
  • August 28, 2022

HI @Joel Lücking , looks like support would need to help here as it can’t be done through the community:

 

 


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  • Contributor I
  • 2 replies
  • August 28, 2022

I am having the exact same issue 


alex.hong
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  • Klaviyo Alum
  • 1552 replies
  • August 29, 2022

Hello @Tanisha ,

As mentioned above, please contact support to deal with billing issues as the community is limited on our ability to troubleshoot that sort of account issue.