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Understanding Suppressed Profiles


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In lieu of this crazy rate hike by Klaviyo, I was wondering if someone could answer a question on Suppressed Profiles:

  • Can a Suppressed profile still receive an email from a Flow, i.e., Account based E-Mails or reminders?

Best answer by MichalSofia

@jmacman 

You can create a segment or a list of all the profiles you want to suppress and then go to “settings” - “other” - “profile maintenance” and then under “remove profiles” you can delete profiles in bulk.

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  • Problem Solver II
  • 25 replies
  • February 27, 2025

No worries...I was able to get the answer. Can someone please help me figure out a good way to suppress my entire profile list. I want to keep my profiles in the CDP, but I’ll be using another E-mail delivery service.


MichalSofia
Problem Solver I
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  • 2025 Champion
  • 3 replies
  • Answer
  • February 27, 2025

@jmacman 

You can create a segment or a list of all the profiles you want to suppress and then go to “settings” - “other” - “profile maintenance” and then under “remove profiles” you can delete profiles in bulk.


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  • Author
  • Problem Solver II
  • 25 replies
  • February 27, 2025

@MichalSofia Will suppressed profiles still be synced to Facebook Audience?


MichalSofia
Problem Solver I
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  • 3 replies
  • February 27, 2025

@jmacman it will be synched but campaigns will not be deployed to suppressed customers.

 

Please note that there is a difference between “deleted” (which is why I outlined above) and “suppressed”