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Thank You Email Flow is not working


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Hello, 
My Thank you email flow isn’t working properly, not all the customers who are placing orders are receiving Thank You emails.

For example today, only 1 thank you email was sent, although I received more than 10 orders on my WooCommerce website.


Any help will be appreciated.

Best answer by Karim7107

It turns out that I left Smart Sending enabled, so Klaviyo wasn’t sending another email to the same profile within 16 hours

Thanks for you concern

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2 replies

Kylie W
Partner - Silver
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  • Champion & Partner
  • 170 replies
  • December 10, 2023

Hi @Karim7107 

Thank you for your questions in the Klaviyo Community!

Are you able to please share a screenshot or details of your flow. Details that will show the conditions and triggers. From here, we should be able to help you 😊

Kylie


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  • Author
  • Contributor I
  • 1 reply
  • Answer
  • December 10, 2023

It turns out that I left Smart Sending enabled, so Klaviyo wasn’t sending another email to the same profile within 16 hours

Thanks for you concern